What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Respectful
- Security Protects
- Client Friendly Policies
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Advanced Campaign Management
Marketing Operations Management
Marketing Workflow Management
Marketing Analytics
Email Marketing Automation
Marketing Asset Management
Advanced Data Segmentation
Community Marketing Management
Multi Channel Integration
Social Media Marketing Management
Mobile Marketing Management
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Quality of Features
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Vendor Support
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Dynamics 365 Customer Insights Reviews
Eduardo G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Produto excelente.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Penso que a qualidade dos recursos e também as integrações com pacote Office.
What is your favorite aspect of this product?
Gosto muito do visual
What do you dislike most about this product?
Não identifiquei pontos que não goste.
What recommendations would you give to someone considering this product?
Recomendo para todas as empresas que usam pacote Office.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
FARHAAN S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
The Best tool for Marketers.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
We Can Easily Run multichannel Campaign, Generates leads, analyze the data by Marketing Analytics and Can get insight from it.
What is your favorite aspect of this product?
Lead Management Email Marketing helps to create highly dynamic Email. Customer analytics helps you to Analyze the Data and get market Insights. It helps you to resolve the Customer service request.
What do you dislike most about this product?
Costing is a bit high as compared to other products.
What recommendations would you give to someone considering this product?
Yes One must definitely give a try to Microsoft dynamics.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Sanjay K.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Initial Implementation
Submitted Feb 2021
Good product to aid in marketing
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
It's a cloud based solution, which allows us to focus on the management of the customer data and not on the maintenance and management of the infrastructure it runs on
What is your favorite aspect of this product?
It's our main CRM environment in which we manage all customer related data. We manage our accounts, contacts, opportunities and quotes in this Cloud solution
What do you dislike most about this product?
Because it is a cloud solution you as a customer of Microsoft have to follow their update/upgrade schedule. Which sometimes breaks stuff which leads to frustration of the end users
What recommendations would you give to someone considering this product?
Don't customize too much, because it is a cloud solution you might run into issues with these customisations when the supplier pushes an update/upgrade of the environment.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing