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Dynamics 365 Commerce Logo
Dynamics 365 Commerce Logo
Microsoft Corporation

Dynamics 365 Commerce

Composite Score
7.7 /10
CX Score
8.2 /10
Category
Dynamics 365 Commerce
7.7 /10

What is Dynamics 365 Commerce?

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

Company Details


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Dynamics 365 Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Commerce?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 80

Customer Relationship Management

85

Sales Transactions

84

Dashboard

83

Analytics and Reporting

83

E-Commerce Integration

81

Employee Mobile

80

Promotions Management

78

POS

78

Customer Loyalty Programs

78

Supplier Management

76

Inventory Management

75

Vendor Capability Ratings

Average 78

Ease of Data Integration

84

Breadth of Features

81

Ease of IT Administration

79

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

78

Ease of Customization

78

Ease of Implementation

77

Vendor Support

76

Quality of Features

76

Business Value Created

76

Dynamics 365 Commerce Reviews

Brian D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

A personalized shopping experience is possible.

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

Artificial intelligence and machine learning are useful to integrate your back-office processes, retail operations, giving your consumers a seamless experience with personalized suggestions. You can set up eCommerce, tailor it to meet the size and demands of your business, and add the features you want to your website, such as marketing videos, product display pages, and product suggestions.

What is your favorite aspect of this product?

I like Microsoft Dynamics 365, through campaigns, emails and phone calls, commerce allows us to produce leads. We can also automate the lead generation process. It helps us unify our sales and marketing operations through data from common applications and marketing automation. It allows us to market, communicate and target individual customers with our offers.

What do you dislike most about this product?

The amount of data storage is restricted. You must have a fast internet connection to avoid delays.

What recommendations would you give to someone considering this product?

I recommend Microsoft Dynamics 365 Commerce because the Customer Insight tool enables detailed customer profiling, data mapping and segmentation, optimal action suggestions, and unique machine learning models. You can use real-time analytics from your marketing app to forecast consumer intent and engage with them at the right time and with the right content.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Katiuscia'På L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The best-ever Omni Channel solution for retail

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

The capabilities of Microsoft 365 serve our primary business functions, including report writing assistance with spell checking, grammar checking, word counting, and document design and layout tools. The package includes built-in templates for flyers, business cards, brochures, and various other marketing materials. It enables us to complete tasks without making many concessions.

What is your favorite aspect of this product?

All employees agree that the Dynamics 365 products are excellent and simple to use because they are so simple to use. Speed, compatibility, and usability Cloud-based FO integration are excellent. Our business concept works best with cloud hosting. If you are comfortable working with Microsoft Office, these are the right tools for you. You only pay for what you use and can integrate webmail and take advantage of free storage.

What do you dislike most about this product?

Microsoft Bookings needs to advance to become a suitable tool for managing individual and team calendars; as it stands, it is mainly concerned with taking reservations for establishments like hair salons, a significant opportunity lost. Teams might benefit from a simplified navigation system like Slack. Working without an internet connection is quite tricky. We occasionally receive complaints about a few features, such as the inability to access password-protected files or the restrictions of macros.

What recommendations would you give to someone considering this product?

During this time, when most people have published the simplicity of setup supported by the training in the video as administrator, ultimately controls the data, the interchange, the confidentiality, and the security of your business, the tools of joint work are essential. OneDrive cloud storage is included with Microsoft 365, making it simple to access your files from anywhere.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Dhruv G.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2022

Nice product

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Commerce from other similar products?

Very user friendly

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Complexity

What recommendations would you give to someone considering this product?

Use it, very good

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service