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Dynamics 365 Commerce Logo Award Winner Product Badge
Dynamics 365 Commerce Logo Award Winner Product Badge
Microsoft Corporation

Dynamics 365 Commerce

Composite Score
7.7 /10
CX Score
8.0 /10
Category
Dynamics 365 Commerce
7.7 /10

What is Dynamics 365 Commerce?

Create exceptional shopping experiences. Elevate your brand with Dynamics 365 Commerce. Deliver personalized, seamless shopping experiences across physical and digital channels.

Company Details


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Awards & Recognition

Dynamics 365 Commerce won the following awards in the Retail POS category

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Dynamics 365 Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Commerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

Down 1
Since last award

96 Plan to Renew

Up 1
Since last award

81 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
97%
Negotiation and Contract:
94%
Conflict Resolution:
95%
Strategy & Innovation:
95%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Commerce?

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0% Negative
5% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Caring

Feature Ratings

Average 84

Sales Transactions

89

Cash Register Point of Purchase Devices

86

Employee Management

86

PCI and EMV Compatible

84

Pricing Promotions

81

Customer Account Management

81

Analytics and Reporting

80

Inventory Control

79

Loyalty Program

78

Online Integrations Web Store

78

Employee Mobile

78

Vendor Capability Ratings

Average 79

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Business Value Created

81

Usability and Intuitiveness

81

Breadth of Features

81

Ease of Customization

80

Ease of IT Administration

77

Ease of Implementation

76

Quality of Features

76

Availability and Quality of Training

75

Vendor Support

73

Dynamics 365 Commerce Reviews

Amal J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2024

Feature rich and easy to implement.

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

When compared to other market products it is easy to implement, and is feature rich also performance is outstanding.

What is your favorite aspect of this product?

The ease of development and implementation. Also the customer support given by the Microsoft is extremely great.

What do you dislike most about this product?

Very rarely there occurs latency issues. Also when customisation is more, the system gets slower

What recommendations would you give to someone considering this product?

It definitely improves the productivity for sure. It is worth the money.

Pros

  • Efficient Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Rakesh R.

  • Role: Information Technology
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Likeliness to Recommend

10 /10

Kantafu K.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Amazing Capabilities With Dynamics 365 Commerce

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Commerce from other similar products?

Unlike other retail POS, Dynamics 365 Commerce is fully customisable makes it irresistible for businesses

What is your favorite aspect of this product?

I like the ease of customizing Dynamics 365 Commerce The software comes with great features making a great retail POS Learning to use it is easy

What do you dislike most about this product?

All has been smooth while using Dynamics 365 Commerce

What recommendations would you give to someone considering this product?

Sincere it's customizable and cost friendly, I recommend Dynamics 365 Commerce to any business in need of such Solution.

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Inspires Innovation

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