Drift Conversation Cloud

What differentiates Drift Conversation Cloud from other similar products?

Drift is not just simple to use, but it also has a ton of customizable options that allow us to maximize the effectiveness of our live chat interactions. The account management of Drift and support teams are incredibly helpful, quick, and available at all times. It makes sure we're making the best use of the platform and are informed of any updates and improvements.

What is your favorite aspect of this product?

The time we spent with Drift was full of benefits; it helped us in each step. Their customer support is also knowledgeable and active. Drift is the only solution that makes it really simple for people to subscribe to our material, which helps us grow our prospect list. It also enables us to provide prospects with downloadable assets while still allowing them to interact with our team.

What do you dislike most about this product?

Drift reduces the speed of our website and we had to figure out how to exclude chat leads that were of low quality; moreover, for our sales representatives, more training materials would be ideal.

What recommendations would you give to someone considering this product?

I adore the tool's adaptability; it has a ton of nodes, integrations, and features that make it simple to achieve the goals. I really adore our team since they are constantly sharing ideas for growth and enhancing our playbooks with us.

What differentiates Drift Conversation Cloud from other similar products?

In my opinion, Drift is a tool that enables the user to interact with consumers in the same way a shop staff would. Using Drift, our pre-sales team can communicate with prospective site visitors while they are still on-site. Drift is a powerful tool for snatching site visitors while they are still exploring your area.

What is your favorite aspect of this product?

Drift is not only user-friendly but also has a wide variety of settings that allow us to fine-tune our chat sessions. When it comes to integrating with our CRM and other external systems, everything runs well and takes no maintenance. Drift's usefulness is greatly enhanced by its integrations. The Salesforce connectivity allows us to keep tabs on the potential impact of opportunities.

What do you dislike most about this product?

The inability to copy my chat history from one app to another is a significant annoyance. Although this feature is still being created, there is currently no simple method to examine any missed chats or talks. The ability to see the agent and team name when seeing discussion rates on a Playbook level would be helpful.

What recommendations would you give to someone considering this product?

We choose Drift because it's a reliable and user-friendly live chat technology that will help us achieve our aim of providing the best customer service possible. Rather than relying on antiquated means of customer service like email and phone, Drift allows companies to meet clients where they are and provide instant, real-time help.

What differentiates Drift Conversation Cloud from other similar products?

Its convenience and simplicity conceal its distinctiveness. Building the conversation flows was really easy after we mastered the Drift platform, allowing us to swiftly launch new bots. Overall, Drift is a fantastic product that accomplishes every task we need it to, but the reality that using it is enjoyable makes it even more appealing.

What is your favorite aspect of this product?

Setting up a chatbot and getting real leads is extremely simple with Drift. Drift also has built-in support chat, so whenever I need assistance, I can get in touch with a member of their team of product specialists straight immediately. They are engaged and responsive at all times. The effectiveness of our chat agents can also be readily and deeply evaluated with Drift.

What do you dislike most about this product?

We're always informed that a development demand has been made, but there's no method of knowing when we'll achieve the tiny improvement we're hoping for to offer a better, more enjoyable chat experience on our website. While comparing different chat programs, its pricing was the essential thing to consider.

What recommendations would you give to someone considering this product?

In addition to many other incredible features, Drift offers an AI-driven chatbot, configurable live chat buttons, and email campaign automation. I specifically mentioned these two features since they are both incredibly efficient and will help you save a lot of time while performing tasks automatically. Whether your work environment is complex, straightforward, or often updated, Drift is a great fit.