Drift Conversation Cloud

What differentiates Drift Conversation Cloud from other similar products?

Drift enables us to better qualify leads entering our site, hence raising the caliber of leads forwarded to sales and diverting queries that may be answered utilizing a variety of different strategies, materials, or resources. We learned a lot from this product, which is incredibly helpful for us.

What is your favorite aspect of this product?

Receiving instant notifications when one of my leads visits our website, clicks a link, opens an email, etc., is one of my favorite benefits. It makes it easier for me to follow up with leads when I know they are active. I also enjoy that I can connect it to Gmail and Salesforce. One other fantastic aspect of Drift is the video tool.

What do you dislike most about this product?

especially when we don't have access to our laptops to join a chat right away. On the consumer side, I don't like to constantly get pings from the chatbot when I visit the website of my own business, but I understand the logic behind it.

What recommendations would you give to someone considering this product?

The playbook overview dashboard allows you to examine the overall number of visitors per playbook, conversations that have been started, and emails that have been received. Additionally helpful are the biweekly meetings you have with your Drift account managers, where you can quickly design playbooks and conduct A/B tests. I think you should give it a go right away.

What differentiates Drift Conversation Cloud from other similar products?

I believe Drift is highly effective, especially in this day and age where people enjoy/feel the need to receive responses immediately. This platform definitely helps others discover the best option for them while saving time and money in the process.

What is your favorite aspect of this product?

Drift has been a fantastic partner for our company in terms of offering best practices recommendations. The company is incredibly responsive, and working with them is simply a pleasure. This has been by far the nicest experience I've ever had with purchasing and implementing technology. Additionally, it is convenient since it automatically requests their emails so that we can always contact them by email if a customer logs out of a drift chat.

What do you dislike most about this product?

The only aspect of Drift that I don't like at the moment is the app. Some of us on our team are temporarily unable to use it, but we are unsure exactly why. Although I did email support@drift.com in the hopes that they may fix the problem, it has been a problem for us for quite some time.

What recommendations would you give to someone considering this product?

It is an indispensable piece of software that has greatly contributed to the recent success of our business. Any company trying to improve insights, better understand their population, and interact with them should use Drift, in my opinion.

What differentiates Drift Conversation Cloud from other similar products?

What makes Drift so useful and unique is that I can use it on a number of devices, that it is highly adaptable when I'm communicating with the audience, and that it gives me the chance to create new sections all inside the same framework. I have never before met a system that is so wonderful and unambiguous and that covers so many different business areas.

What is your favorite aspect of this product?

The interesting thing about Drift is that I can communicate with visitors and support them in real-time by responding to their inquiries, connecting them with experts, and much more. I found Drift to be very valuable. The chatbot hints and games are some of the coolest Drift features since they help out site visitors get where they want to go fast and with no human interaction!

What do you dislike most about this product?

It's not always possible for us to flawlessly and smoothly transfer raw material and link it to our BI platforms and I'm still unsure if this is a problem on our end or the console's weakness. Drift also has a few tracking restrictions. Alert and discussion clustering can occasionally be problematic.

What recommendations would you give to someone considering this product?

If you already use Drift as your chatbot platform, you are cognizant of its strengths and weaknesses. However, if you want to get the most out of it, I recommend integrating it into your workflow and taking advantage of the flexible options available to you. Overall, it's a useful platform with a shitload of functional units, in my opinion.