DocuWare Customer Reviews 2025 | Document Management

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DocuWare

Composite Score

8.3 /10

CX Score

8.8 /10

55 Reviews Write a Review

What is DocuWare?

DocuWare is a modern document management system for professional enterprise content management. Install the on-premise solution on your servers and use it throughout the company. Our flexible license model and various software modules allow you to perfectly tailor the software to your work processes and company requirements.

Company Details

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Awards & Recognition

DocuWare won the following awards in the Document Management category

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6 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

DocuWare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuWare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 98%
Conflict Resolution:: 99%
Strategy & Innovation:: 96%
Service Experience:: 98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuWare?

4% Negative

6% Neutral

90% Positive

Pros

Trustworthy
Efficient Service
Respectful
Acts with Integrity

Feature Ratings

Average 84

Searchability

Document Sharing

Document Hosting

Metrics and Reporting

Security and Access Control

Access Tracking

Check Out Check in

Editor Functions

Publication Workflow

Version Control

Indexing and Classification

Vendor Capability Ratings

Average 84

Ease of Data Integration

Quality of Features

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement

Also Featured in...

Enterprise Content Management - Enterprise

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DocuWare Videos

DocuWare Reviews

Role: Human Resources
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2023

Saves paper and time!

Likeliness to Recommend

8 /10

Pros

Reliable
Enables Productivity
Caring
Acts with Integrity

Martha S.

Role: Operations
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

The Best Document Managing Software

Likeliness to Recommend

8 /10

What differentiates DocuWare from other similar products?

One can access his/her DocuWare account from anywhere. Its synchronize option document management option is very convenient. File cabinets can be easily created. Storing documents on DocuWare is more secure.

What is your favorite aspect of this product?

The data retrieval process is very helpful. It is helpful for users in many ways including education, entreprenuership, and the banking sector. The screens are built according to the ease of user of rather than that of programmer.

What do you dislike most about this product?

If anything I would say that needs little consideration is its high cost. However, the benefits this software is giving us offset the high cost. I am higly impressed with the functions and services of this company and would recommend it with confidence.

What recommendations would you give to someone considering this product?

If anyone is having in understanding its functioning, he/she would go to watch tutorials rather than having someone. You would not regret money spending on it, as it is worth buying the product.

Pros

Continually Improving Product
Reliable
Unique Features
Effective Service

James B.

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great and easy to use product

Likeliness to Recommend

10 /10

What differentiates DocuWare from other similar products?

Easy to use, great system and good graphics

What is your favorite aspect of this product?

Simple design

What do you dislike most about this product?

Slow processing speed

What recommendations would you give to someone considering this product?

Give it a try

Pros

Helps Innovate
Performance Enhancing
Effective Service
Caring

How We Deliver

DocuWare

What is DocuWare?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Emotional Footprint Champion

DocuWare Ratings

87 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love DocuWare?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Searchability DMSes generally allow for the ability to conduct searches on document content.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Version Control Tracking of document versions with each iteration of document changes.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Enterprise Content Management - Enterprise

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DocuWare Reviews

Saves paper and time!

Likeliness to Recommend

Pros

Martha S.

The Best Document Managing Software

Likeliness to Recommend

Pros

James B.

Great and easy to use product

Likeliness to Recommend

Pros

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Title

Feature Ratings

Searchability

Document Sharing

Document Hosting

Metrics and Reporting

Security and Access Control

Access Tracking

Check Out Check in

Editor Functions

Publication Workflow

Version Control

Indexing and Classification

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Implementation

Product Strategy and Rate of Improvement