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Dialpad Ai Meetings Logo Award Winner Product Badge
Dialpad Ai Meetings Logo Award Winner Product Badge
Dialpad

Dialpad Ai Meetings

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Dialpad Ai Meetings
8.9 /10

What is Dialpad Ai Meetings?

Our rich interface makes it easy to do things like mute a noisy caller, dial-in another person mid-call, share your screen, call controls and more.

Company Details


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Awards & Recognition

Dialpad Ai Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Dialpad Ai Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialpad Ai Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialpad Ai Meetings?

2% Negative
3% Neutral
95% Positive

Pros

  • Efficient Service
  • Enables Productivity
  • Respectful
  • Reliable

Feature Ratings

Average 86

Audio Conferencing VoIP

89

Video Conferencing

88

Instant Messaging

87

File Transfer

87

Audio Conferencing Call in Bridge

86

Audio Controls

85

Facilitator Functions

85

Keyboard Mouse Control

84

Screen Share

84

Virtual Whiteboard

84

Application Share

83

Vendor Capability Ratings

Average 85

Breadth of Features

87

Quality of Features

86

Ease of IT Administration

85

Ease of Customization

85

Ease of Implementation

85

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

85

Availability and Quality of Training

84

Ease of Data Integration

83

Business Value Created

83

Vendor Support

81

Dialpad Ai Meetings Reviews

Michael M.

  • Role: Consultant
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Likeliness to Recommend

5 /10

What differentiates Dialpad Ai Meetings from other similar products?

I so wanted to love this product as a new, connected, contemporary phone/communications system that would streamline communications and meetings from vendors to clients to team to etc etc etc. The idea makes Dialpad unique even if it falls short in execution.

What is your favorite aspect of this product?

It would have been the integration if that worked as it should. Because that was rather clunky and didn’t work out in any kind of streamlined way for us, the features that we liked the best were the recording features were pretty good and we really liked the AI notetaking features well. We didn’t necessarily take advantage of it as much as we could have but that was a pretty killer feature.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Appreciates Incumbent Status
  • Performance Enhancing

Cons

  • Inhibits Innovation
  • Charges for Enhancements
  • Less Respectful

Parvez k.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use, secure and reliable meeting platform

Likeliness to Recommend

9 /10

What differentiates Dialpad Ai Meetings from other similar products?

HD quality of video conferencing along with screen sharing is a very special and unique feature of this platform. Just click on the link which will work very well without any limitations on the web browser. Just in one click, many more features are accessible which is the best example of easy to use and the user experience will be cosy and flawless like HD screen sharing, start audio/video call, file sharing, recording meeting (locally or on the cloud), invite anyone within the organisation or outside the organisation, call switching, 1x1 or group chat, VOIP calls and many more. DND is a really easy function to use and very much useful for me

What is your favorite aspect of this product?

I would like to mention about the cost which is a favourite aspect for me as well for other customers. Surprisingly this platform offers both free and premium packages both. In both packages, there is no time limitation of the call timings. Multiplatform support is also playing a vital role, one single app that works on iOS/Android, PC and Mac as well. Most of the time I use this application on my iPad, you won't believe "how colour full application it is". The best part is irrespective of the platform there is no limitation in features across all platforms which is really the biggest asset to work from anywhere rather working from home.

What do you dislike most about this product?

No doubt the "Dialpad" application is a great tool for online or virtual communication. But there is always a scope for improvement is possible. Sometimes I face intermittent disconnection during VoIP calls or sometimes little lag as well. VoIP is supported almost for all countries but there are few countries in middle-east which are not supported for VoIP calls. If the network switch from WIFI to a mobile network there is a long delay to connect again, if possible then the delay can be reduced. Apart from these two issues, this application is working perfectly fine from my end and I would give it five stars.

What recommendations would you give to someone considering this product?

Dialpad is one of the most secure platforms, the very first thing of this platform is cloud-based and also follows a lot of security protocols to eliminate security threats. If someone is using this application without a license package this platform will ask every time PIN before joining a meeting which is also one the best example to make this platform secure and reliable. So In short, Dialpad is one of the best tool meeting platforms which is taking guarantee of security. I belong to the financial IT industry that’s why we choose this platform.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Inspires Innovation

Vivian T. D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

More than a video conferencing system

Likeliness to Recommend

9 /10

What differentiates Dialpad Ai Meetings from other similar products?

This system helps organizations to have control of the communication processes of the company, unlike other systems this tool is aimed at remote work so that technological advances are capable of integrating all work teams in a way responsible and where they can be seen in a way that vividly through technology is even better than if it were in person, it has high hd capabilities and recording quality

What is your favorite aspect of this product?

Something that I really like about this tool is how versatile it is for work teams, in a world that has been constantly adapting to remote work, this tool has worked well, it even allows you to record calls or customize them in a way that you want. I can see it more calmly later, it is a good tool that has efficient functionalities

What do you dislike most about this product?

I have not presented problems, it is a good tool in general, it is even implemented in less time

What recommendations would you give to someone considering this product?

It is a simple tool to implement as well as reliability and verifiable efficiency systems thanks to its years in the market

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Effective Service

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