What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceConfluence Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Confluence.
87 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Helps Innovate
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Editor Functions
Version Control
Publication Workflow
Searchability
Metrics and Reporting
Check Out Check in
Indexing and Classification
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
Translation missing: en.product_page.ratings.score 9.2
View Confluence in this category (opens in a new tab)
Project Management - Enterprise
Translation missing: en.product_page.ratings.score 9.0
View Confluence in this category (opens in a new tab)
Knowledge Management
Translation missing: en.product_page.ratings.score 8.7
View Confluence in this category (opens in a new tab)
Confluence Reviews
Sophie L.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
Confluence brings dynamism to knowledge sharing.
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence's ability to integrate with other tools utilized in my office, including project management tools has been an exciting part of my experience with it and this I believe is a major differentiation point between Confluence and similar knowledge sharing tools, that I have experience using. As a result of this, I and my team conveniently can move from knowledge sharing to action by just converting notes from Confluence into tasks or issues on a standard project management platform.
What is your favorite aspect of this product?
Confluence's digital whiteboard feature is impressive. It brings flexibility into my teams knowledge sharing activity , by making it convenient to collaborate, draw, brainstorm and visualize freely.
What do you dislike most about this product?
The page/document grouping feature needs improvement. It took me a series of experimentations before I was able to perfect how to group similar documents and pages together.
What recommendations would you give to someone considering this product?
Dynamic knowledge management is a critical aspect of operations in professional teams and departments. Reason why I recommend Confluence.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Alex J.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
The best out there but pricey
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence is the top document organizer out there
What is your favorite aspect of this product?
The ease of creating and customizing your documentation
What do you dislike most about this product?
The price can add up the more you use it
What recommendations would you give to someone considering this product?
It takes a little to get started, but is well worth it
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Zulfan H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
Our technology and product bible
Likeliness to Recommend
What differentiates Confluence from other similar products?
It is the platform that is greatly familiar with our team, hence the change of vendor or solution will seem to be impossible
What is your favorite aspect of this product?
Features that are allowing our team to write in their own style,
What do you dislike most about this product?
Lack of licenses monitoring, once you buy 300 licenses, it should be sending you reminder if it is about to exceed
What recommendations would you give to someone considering this product?
Most company will probably be very familiar with this, and it is that way for many reasons, integration with Jira is one of the best thing
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation
- Commodity Features
- Charges for Enhancements