What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceConfluence Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Confluence.
88 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Helps Innovate
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Version Control
Searchability
Editor Functions
Metrics and Reporting
Publication Workflow
Indexing and Classification
Check Out Check in
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
Translation missing: en.product_page.ratings.score 9.2
View Confluence in this category (opens in a new tab)
Project Management - Enterprise
Translation missing: en.product_page.ratings.score 9.0
View Confluence in this category (opens in a new tab)
Knowledge Management
Translation missing: en.product_page.ratings.score 8.7
View Confluence in this category (opens in a new tab)
Confluence Reviews
Gina C.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2021
Confluence promotes workplace autonomy
Likeliness to Recommend
What differentiates Confluence from other similar products?
The template feature for creation of a "page" is really good. Default templates are excellent.
What is your favorite aspect of this product?
The ability to share and for our remote team to collaborate on it is easy to learn and use.
What do you dislike most about this product?
It can be very easy to end up with a disorganized mess if you're not careful with how you structure your setup and how many people you have creating pages in the shared team spaces.
What recommendations would you give to someone considering this product?
Documenting meeting notes and action items to take away from the meeting. Assigning who is accountable to each action item and sharing those meeting notes with the team is very easy.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Srilekhya K.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2021
Decent product
Likeliness to Recommend
What differentiates Confluence from other similar products?
This serves the purpose of document storage and access well
What is your favorite aspect of this product?
Security and access control
What do you dislike most about this product?
Search and organization can be better
What recommendations would you give to someone considering this product?
Serves purpose. Good option
Pros
- Reliable
- Enables Productivity
- Effective Service
- Saves Time
Cons
- Slower Product Innovation
- Under Delivered
Emily M.
- Role: Operations
- Industry: Finance
- Involvement: Initial Implementation
Submitted Mar 2021
Create, execute and manage projects in an easy way
Likeliness to Recommend
What differentiates Confluence from other similar products?
The markup language is awesome as well as the ability to revert/change any edit history. I like the fact that you can also see who is editing the page or if multiple people are on it. Having my own "space" is great as well, keeps a lot of documentation or notes in one place.
What is your favorite aspect of this product?
It has a function that is responsible for customizing applications that help create, manage and execute projects in an easy and intuitive way to give you a constant follow-up without any problems
What do you dislike most about this product?
There is only one function that I consider that Confluence should improve is the localization and export of some files that are synchronized with the integrations that this contains
What recommendations would you give to someone considering this product?
I recommend the use of Confluence to achieve both a storage of data and a monitoring and management of those activities that are performed
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing