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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Helps Innovate
  • Effective Service

Feature Ratings

Average 84

Document Hosting

89

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Version Control

83

Searchability

83

Editor Functions

83

Metrics and Reporting

83

Publication Workflow

83

Indexing and Classification

81

Check Out Check in

81

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

85

Business Value Created

84

Breadth of Features

83

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Data Integration

81

Usability and Intuitiveness

80

Vendor Support

79

Confluence Reviews

Gina C.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Confluence promotes workplace autonomy

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

The template feature for creation of a "page" is really good. Default templates are excellent.

What is your favorite aspect of this product?

The ability to share and for our remote team to collaborate on it is easy to learn and use.

What do you dislike most about this product?

It can be very easy to end up with a disorganized mess if you're not careful with how you structure your setup and how many people you have creating pages in the shared team spaces.

What recommendations would you give to someone considering this product?

Documenting meeting notes and action items to take away from the meeting. Assigning who is accountable to each action item and sharing those meeting notes with the team is very easy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Srilekhya K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Decent product

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

This serves the purpose of document storage and access well

What is your favorite aspect of this product?

Security and access control

What do you dislike most about this product?

Search and organization can be better

What recommendations would you give to someone considering this product?

Serves purpose. Good option

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Saves Time

Cons

  • Slower Product Innovation
  • Under Delivered

Emily M.

  • Role: Operations
  • Industry: Finance
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Mar 2021

Create, execute and manage projects in an easy way

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

The markup language is awesome as well as the ability to revert/change any edit history. I like the fact that you can also see who is editing the page or if multiple people are on it. Having my own "space" is great as well, keeps a lot of documentation or notes in one place.

What is your favorite aspect of this product?

It has a function that is responsible for customizing applications that help create, manage and execute projects in an easy and intuitive way to give you a constant follow-up without any problems

What do you dislike most about this product?

There is only one function that I consider that Confluence should improve is the localization and export of some files that are synchronized with the integrations that this contains

What recommendations would you give to someone considering this product?

I recommend the use of Confluence to achieve both a storage of data and a monitoring and management of those activities that are performed

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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