Confluence Customer Reviews 2024

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Document Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Respectful
Helps Innovate
Effective Service

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Project Management - Enterprise

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Knowledge Management

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Confluence Reviews

Sunil B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Perfect product for saving and uploading documents

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

It can convert any external documents into a confluence page is one of the key ability it has to offer.

What is your favorite aspect of this product?

- I can document anything and share with any person in the organization . - Publish functionality is one the best thing I like it - Different kinds of code snippets, info panel , quote, decision , file and images , emojis , warning panel , success panels , erro panels , note panel , info panel , tables we can inserts - Ability to put restrictions

What do you dislike most about this product?

Nothing much I don't like about it

What recommendations would you give to someone considering this product?

If you wish to document project related information and attach different kinds of files then this is the best product to have . This is the safest product for managing documents and sharing no matter what is the size of the company

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Pratik H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Good document management platform. Lacks features

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence is a fantastic tool for document management and sharing the artefacts effectively within the team. It provides excellent capabilities to edit the document, create templates, and various types of Dashboards. One may leverage the calendar feature to maintain the team level activities like birthdates, leaves etc. Integration with collaboration tools like JIRA and Rally helps users to manage software requirements and supporting documentation at ease.

What is your favorite aspect of this product?

Limiting the access of the documents to specific people as per the need basis is an excellent capability provided by Confluence. This way one can restrict the un-authorized access of the files and retain security.

What do you dislike most about this product?

The search results sometimes populates result set with items which has nothing to do with the search text provided. Given one has to scan through the results one by one, there is an extra capacity spend on striking these off and looking for relevant documentation.

What recommendations would you give to someone considering this product?

Overall Confluence is a very good tool for all type of organization due to cheaper license costs, effective document management. Integration may not be that effective with Microsoft suite but there are plugins which can help achieve this too. Capability to leverage various plugins helps create effective dashboard that can reflect good information in terms of team's performance, roadmap, etc.

Pros

Effective Service
Helps Innovate
Reliable
Trustworthy

Cons

Commodity Features

Ramya N.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

Documentation made efficient

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence helps users to document all the technical detail, project related FAQs, SOP and POC documents all in one place and also enable them to be shared with other teams in the organization.

What is your favorite aspect of this product?

It saves a draft of the document by resumed so that even in case of accident no work is lost and it also saves historical versions of each page so that they can be reverted back if required

What do you dislike most about this product?

Ability to add custom attachments or applets would be good to have

What recommendations would you give to someone considering this product?

A great documentation tool which offers beyond the usual core features and helps make the whole process much more easy

Pros

Reliable
Enables Productivity
Effective Service
Caring

How We Deliver

Confluence

What is Confluence?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

100 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Version Control Tracking of document versions with each iteration of document changes.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Sunil B.

Perfect product for saving and uploading documents

Likeliness to Recommend

Pros

Pratik H.

Good document management platform. Lacks features

Likeliness to Recommend

Pros

Cons

Ramya N.

Documentation made efficient

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Editor Functions

Metrics and Reporting

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support