Confluence Customer Reviews 2024

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Document Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Respectful
Helps Innovate
Effective Service

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Project Management - Enterprise

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Knowledge Management

Translation missing: en.product_page.ratings.score 8.7

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Confluence Reviews

Swarupa K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Great tool for any project documentation

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence integrates with all other Atlassian products which makes project and product management as seamless an experience as you can get The templates that are easy to use, easy to be viewed by colleagues, easy to piblish information, easy to keep information private, blog page for internal use, collaborating on the same document, its all amazing

What is your favorite aspect of this product?

The layout and the organization of Confluence makes it easy to keep track of everything I'm working on with my team and makes it easy to look back on when I need to report on my work.

What do you dislike most about this product?

An issue that users can face when using Confluence is attempting to edit a document while someone else is editing.

What recommendations would you give to someone considering this product?

Understanding which pages you need to complete a process or solve a problem is not always apparent. It often takes several searches and parsing through the results to find what you think is the right content Plus, the integration with JIRA is super handy too.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

shaik a.

Role: Human Resources
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Excellent process management tool

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Easy to organize things here No need to use multiple MS products for documentation Also there is an option to create hierarchy to create details of the project

What is your favorite aspect of this product?

Drag and drop Easy to edit documents who has admin rights

What do you dislike most about this product?

If multiple users working on same page then there are conflicts happening. It is a huge frustration. Even when multiple users tries to merge their work even there creates lots of problem

What recommendations would you give to someone considering this product?

To manage our business and product documents it is the best tool Integration with Jira and Bigbucket is easy

Pros

Transparent
Includes Product Enhancements
Helps Innovate
Continually Improving Product

Simone F.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Really love this product!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

I love that you can build custom pages and reports to meet your needs. Unique templates make standardization easy. The various macros are very interesting and I'm always learning

What is your favorite aspect of this product?

The level of control the end user has. Permissions, structure, look and feel without being dependant on admin support. I can research how to do anything

What do you dislike most about this product?

The site is not very responsive when switching to phone. Also limited functionality Export functionality is also limited. No excel export and no way to define the page setup of an export

What recommendations would you give to someone considering this product?

Confluence is the artifact and collaboration back bone of a business. From admin like finance departments to document wiki or document approvals. It's great

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Confluence

What is Confluence?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

100 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Version Control Tracking of document versions with each iteration of document changes.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Swarupa K.

Great tool for any project documentation

Likeliness to Recommend

Pros

shaik a.

Excellent process management tool

Likeliness to Recommend

Pros

Simone F.

Really love this product!

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Editor Functions

Metrics and Reporting

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support