What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceConfluence Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Confluence.
87 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Helps Innovate
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Editor Functions
Version Control
Publication Workflow
Searchability
Metrics and Reporting
Check Out Check in
Indexing and Classification
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
Translation missing: en.product_page.ratings.score 9.2
View Confluence in this category (opens in a new tab)
Project Management - Enterprise
Translation missing: en.product_page.ratings.score 8.9
View Confluence in this category (opens in a new tab)
Knowledge Management
Translation missing: en.product_page.ratings.score 8.7
View Confluence in this category (opens in a new tab)
Confluence Reviews
Saqib A.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Excellent Product
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence has a breadth of excellent features that can be used for document hosting and sharing as well as creating content directly within the application.
What is your favorite aspect of this product?
Ability to create content directly within the application and share it with others.
What do you dislike most about this product?
The fact that anyone can edit the content (unless strict access control has been implemented), this makes version control difficult to manage.
What recommendations would you give to someone considering this product?
This is an excellent application to host, share as well as create content for the organisation.
Pros
- Continually Improving Product
- Reliable
- Respectful
- Fair
Cons
- Security Frustrates
- Under Delivered
- Leverages Incumbent Status
Myra H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Confluence is great for document management
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence has an excellent search feature. It also allows for very organized structure of documents, along with version history and access control features.
What is your favorite aspect of this product?
Confluence has excellent search to find any document accurately.
What do you dislike most about this product?
I dislike that Confluence does not have the best integration with other products such as Microsoft Teams.
What recommendations would you give to someone considering this product?
I would highly recommend Confluence for documentation of any kind. It is very versatile and easy to use.
Pritam D.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Oct 2021
Great Tool For Resources And Knowledge Sharing
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence have lots of useful unique feature some of the unique features are, 1>Ability for all users to have public access to create their own content. 2>Single source for storing and accessing documents. 3>Permission manage is good feature to hide or show files. 4>Confluence also allows for many integrations such as Jira, Microsoft Teams, Lucid Chart, etc. 5>Using macros makes Confluence more interactive, useful and easier to display information. 6>It gives us lot of template while creating pages that is very useful. 7>All file formats like Ppt, Doc, Pdf are supported very well and can be previewed live without downloading.
What is your favorite aspect of this product?
Confluence useful for cross departmental collaboration of resources and knowledge sharing in organization. Some of the important features are, 1>Very Interactive interface which is very easy to use. 2>Version control is a required feature and Confluence does it well. 3>Searching the documents and content is efficient. 4>Automatic Email notifications of new updates in the Confluence. 5>Good permission control with self service capabilities. 6>Permission manage is good feature to hide or show files. 7>Lot of useful templates available for everything we needed. 8>All the content is secure stored and stored here with high security.
What do you dislike most about this product?
Confluence is a great Platform but some more feature and improvement can make it more better and effective in market. Some of the are like, 1> Importing feature can be improved so that word, pdf and excel files can be imported without losing formatting. 2> Drag and drop feature for creating forms can be done. 3> There is no way to export the documents to cloud storage solutions. 4> Better support required for collaborative editing of pages.
What recommendations would you give to someone considering this product?
I highly recommend Confluence to those who are a part of a fast-paced team and looking to collaborate. Just having the ability to get notifications about page updates, comments, and tags helps the team. Once Confluence is populated with all kinds of documentation, their search bar allows users to quickly and easily find any item they are looking for with just a keyword. Try before you buy. They have a free tier in cloud version so it's always best that you try it before you go for licensed version.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy