What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Helps Innovate
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Editor Functions
Version Control
Publication Workflow
Searchability
Metrics and Reporting
Check Out Check in
Indexing and Classification
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Project Management - Enterprise
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Knowledge Management
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Confluence Reviews
shaik a.
- Role: Human Resources
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2021
Excellent process management tool
Likeliness to Recommend
What differentiates Confluence from other similar products?
Easy to organize things here No need to use multiple MS products for documentation Also there is an option to create hierarchy to create details of the project
What is your favorite aspect of this product?
Drag and drop Easy to edit documents who has admin rights
What do you dislike most about this product?
If multiple users working on same page then there are conflicts happening. It is a huge frustration. Even when multiple users tries to merge their work even there creates lots of problem
What recommendations would you give to someone considering this product?
To manage our business and product documents it is the best tool Integration with Jira and Bigbucket is easy
Pros
- Transparent
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
Simone F.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Really love this product!
Likeliness to Recommend
What differentiates Confluence from other similar products?
I love that you can build custom pages and reports to meet your needs. Unique templates make standardization easy. The various macros are very interesting and I'm always learning
What is your favorite aspect of this product?
The level of control the end user has. Permissions, structure, look and feel without being dependant on admin support. I can research how to do anything
What do you dislike most about this product?
The site is not very responsive when switching to phone. Also limited functionality Export functionality is also limited. No excel export and no way to define the page setup of an export
What recommendations would you give to someone considering this product?
Confluence is the artifact and collaboration back bone of a business. From admin like finance departments to document wiki or document approvals. It's great
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sunny H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Best tool for sharing information across the team
Likeliness to Recommend
What differentiates Confluence from other similar products?
1. Ability to create & share information across the team. 2. Helps to organise similar design documents or information together.
What is your favorite aspect of this product?
Provides a platform to communicate on the share information to all the team members. The stakeholders can monitor & be notified of all the changes being made on the confluence pages.
What do you dislike most about this product?
1. Performance issues with Chrome or similar browser clients. 2. Constant email notifications about changes can be distracting; the option to mute them should be available
What recommendations would you give to someone considering this product?
1. With Confluence, we are making release notes for each production release. 2. Development teams discuss product designs with the stakeholders using Confluence.
