Confluence Customer Reviews 2024

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Document Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Respectful
Helps Innovate
Effective Service

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Project Management - Enterprise

Translation missing: en.product_page.ratings.score 9.0

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Knowledge Management

Translation missing: en.product_page.ratings.score 8.7

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Confluence Reviews

Nachiket P.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

The Best Team Workspace for a Product Firm

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence differentiates itself from the rest of the products similar to it by providing unique features like Presentation mode for its templates (which themselves are sourced from best-in-class Product firms).

What is your favorite aspect of this product?

Confluence hosts a whole lot of great features, such as Spaces, Access management, document upload, and on-platform editing among others. But. the feature I like the most is the Templates. Our Product team at ZS uses readily available templates of Creative Brief, Product Requirements, and Product Roadmap for goal planning, requirement gathering & requirement documentation, and roadmap planning respectively. The best thing is we replicate these templates as-is for all the products in our product portfolio and this helps maintain the standardization of the documents.

What do you dislike most about this product?

There is nothing that I dislike about Confluence. The only thing which I would suggest is that Confluence pages are cluttered with information, providing too many things for the user to explore on the first try, which becomes intimidating. Maybe the Overview page of a Space could be simplified further and a help guide link could be provided to understand the host of features provided in detail.

What recommendations would you give to someone considering this product?

I would recommend every team working on building Products use Confluence for team management and knowledge sharing. It has all the things that a team needs - starting from something as simple as a place to capture meeting notes to something as important as a template to prepare a detailed roadmap of the product involving goals and budget constraints among others. It will help increase transparency and increase team efficiency by at least 50%.

Pros

Continually Improving Product
Reliable
Efficient Service
Inspires Innovation

Sharaban T.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Great document management tool

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is a comprehensive portal for hosting all the organizational documents, it is very easy to change the master document and all the links get updated for accessing by the relevant users. Highlights of the changes and accessibility make Confluence different from similar products.

What is your favorite aspect of this product?

Unlike G-suite it offers a detailed view of the documents, segments of the documents are divided in a legible way. Word processing tool also has many options.

What do you dislike most about this product?

I wish they offered some easy pull up menu on top of the documents to make the interface more user friendly.

What recommendations would you give to someone considering this product?

For managing documents, this tool can be one of the easiest tools which makes work life simple.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Jahnavi P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Best Knowledge Base out there

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence makes it very easy to create and share documentation

What is your favorite aspect of this product?

Searching capabilities and a variety of Integrations

What do you dislike most about this product?

Can have more content templates available out of the box

What recommendations would you give to someone considering this product?

Great documentation tool. Go for it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

How We Deliver

Confluence

What is Confluence?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

100 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Version Control Tracking of document versions with each iteration of document changes.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Nachiket P.

The Best Team Workspace for a Product Firm

Likeliness to Recommend

Pros

Sharaban T.

Great document management tool

Likeliness to Recommend

Pros

Jahnavi P.

Best Knowledge Base out there

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Editor Functions

Metrics and Reporting

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support