What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Helps Innovate
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Version Control
Searchability
Editor Functions
Metrics and Reporting
Publication Workflow
Indexing and Classification
Check Out Check in
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Project Management - Enterprise
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Knowledge Management
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Confluence Reviews
Siddharth G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Easy to use, integrates well within Atlassian
Likeliness to Recommend
What differentiates Confluence from other similar products?
Ease of use and affordability with reliability
What is your favorite aspect of this product?
Fast and Reliable
What do you dislike most about this product?
The integrations with other products like Draw.io can be improved
What recommendations would you give to someone considering this product?
Definitely consider buying this. It is easy to use and integrates well with other Atlassian products
Pros
- Reliable
- Caring
- Saves Time
- Enables Productivity
Luisa Z.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2023
Great tool for knowledgebase documentation!
Likeliness to Recommend
What differentiates Confluence from other similar products?
This is a super helpful tool to centralize info and have every KB documentation in the same place, so that nothing falls within the cracks.
What is your favorite aspect of this product?
The integration with Jira works perfectly, I love how you can insert different Jira pieces when building out new docs. I love the team collaboration it allows and the real-time work you can do colaboratively as well.
What do you dislike most about this product?
Sometimes you and your teammates end up creating similar resources, so you end up having two version of the same that you have to manually check to see where the duplicates are.
What recommendations would you give to someone considering this product?
If you have a lot of internal documentation that you need to store in a way that can be easily indexed and searched, this is the tool for you!
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Jannat ul I.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Confluence is a collaborative wiki.
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence is a cutting-edge platform for collaborative document editing without sending copies. The ability to create templates is valuable. It's easy to use because input and content creation is simple, security and access are customizable, and it has many add-ons and plugins for integration with other software. Confluence is ideal for internal and external content sharing, our company's hub, and the best online document editor. It is used externally to share customer documentation, online help, and integration specifications on our product platform. That is a unique tool.
What is your favorite aspect of this product?
Confluence is a collaborative wiki that simplifies project planning, editing, multiple notes, task assignments, and feedback. It centralizes meetings, decisions, PRD, sprints, and outside documents. Confluence can organize and locate a lot of project documentation that is customizable and accessible to stakeholders and clients. Its intuitive user interface allows any PC user to use it and produce good results. Its intuitive user interface allows any PC user to use it and produce good results. The solution showed us where we were doing well and failing, helping us make better decisions.
What do you dislike most about this product?
Confluence's interface is confusing, and the preview function has issues rendering pages with scripts embedded within them. The fact that even a single corrupt page can bring an entire file to a halt is hugely frustrating to me. Unfortunately, it's not always clear which links go to which page in Confluence, given that the same page can have both long and short URLs.
What recommendations would you give to someone considering this product?
Confluence is not software for managing things; it is a place to store information. It integrates many productivity-boosting third-party platforms, and it manages documents instantly. It is scalable and flexible, and this platform optimizes collaboration. I would recommend it to other people.
Pros
- Enables Productivity
- Effective Service
- Caring
- Saves Time