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Atlassian

Confluence

Composite Score

8.8 /10

CX Score

9.1 /10

228 Reviews Write a Review

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Document Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Respectful
Helps Innovate
Effective Service

Feature Ratings

Average 84

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Editor Functions

Metrics and Reporting

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Project Management - Enterprise

Translation missing: en.product_page.ratings.score 9.0

View Confluence in this category (opens in a new tab)

Knowledge Management

Translation missing: en.product_page.ratings.score 8.7

View Confluence in this category (opens in a new tab)

Confluence Reviews

Ali A.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Great tool for document management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence integrates with a wide range of other tools, such as JIRA, Trello, Slack, and Google Drive, making it easier for teams to work together seamlessly.

What is your favorite aspect of this product?

Confluence offers a variety of collaboration tools that make it simpler for teams to work together and keep track of content changes, such as commenting, real-time editing, and page versioning.

What do you dislike most about this product?

Confluence's inability to support multimedia files like audio and video. Also confluence's pricing is high as compared to similar platforms.

What recommendations would you give to someone considering this product?

Here are some suggestions to consider if you are thinking about using Confluence in your company: 1) Consider Your Needs 2) Think About Integrations 3) Take into account the total cost of ownership

Pros

Helps Innovate
Reliable
Enables Productivity
Unique Features

Jordan D.

Role: Information Technology
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Great client-based repository and devs ops

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

The organization is able to make the change from using Google Docs and a chaotic system of folders and documents to one with neat departmental spaces, categories, subcategories, etc.

What is your favorite aspect of this product?

I appreciate having a clean, well-structured area to record the internal know-how of a company (such as procedures, tools, product knowledge, etc.). Building a network of pages that can be easily linked between and to Jira tickets is a smart idea.

What do you dislike most about this product?

Some formatting requirements can be a pain when you're writing and attempting to get the text just so, or you may be able to achieve it but it'll take you a while to figure out how. To be fair, the inserts don't always have what I'm looking for, but I do agree that there's a great variety.

What recommendations would you give to someone considering this product?

We no longer have to worry about employees leaving with their training and system expertise because to Confluence. We have compiled some resources for new hires and people assuming this position.

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Tomo S.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Unique product

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

It is that you can build a whole wikipedia for your own company using Confluence

What is your favorite aspect of this product?

it's easy to create wiki pages and create content in ways that I like

What do you dislike most about this product?

unlike tools like Google Docs, having people edit and comment on your docs isn't as intuitive. I think the search function can be improved - although it could be related to how people name documents, but it's often hard to find the kind of documents I am looking for

What recommendations would you give to someone considering this product?

I think it's a unique product and worth getting

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

How We Deliver

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

100 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Version Control Tracking of document versions with each iteration of document changes.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Ali A.

Great tool for document management

Likeliness to Recommend

Pros

Jordan D.

Great client-based repository and devs ops

Likeliness to Recommend

Pros

Tomo S.

Unique product

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Editor Functions

Metrics and Reporting

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support