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Atlassian

Confluence

8.8 /10

215 Reviews Write a Review

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

87 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Respectful
Helps Innovate
Efficient Service

Feature Ratings

Average 84

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Editor Functions

Version Control

Publication Workflow

Searchability

Metrics and Reporting

Check Out Check in

Indexing and Classification

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Project Management - Enterprise

Translation missing: en.product_page.ratings.score 9.0

View Confluence in this category (opens in a new tab)

Knowledge Management

Translation missing: en.product_page.ratings.score 8.7

View Confluence in this category (opens in a new tab)

Confluence Reviews

Sharaban T.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Great document management tool

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is a comprehensive portal for hosting all the organizational documents, it is very easy to change the master document and all the links get updated for accessing by the relevant users. Highlights of the changes and accessibility make Confluence different from similar products.

What is your favorite aspect of this product?

Unlike G-suite it offers a detailed view of the documents, segments of the documents are divided in a legible way. Word processing tool also has many options.

What do you dislike most about this product?

I wish they offered some easy pull up menu on top of the documents to make the interface more user friendly.

What recommendations would you give to someone considering this product?

For managing documents, this tool can be one of the easiest tools which makes work life simple.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Jahnavi P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Best Knowledge Base out there

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence makes it very easy to create and share documentation

What is your favorite aspect of this product?

Searching capabilities and a variety of Integrations

What do you dislike most about this product?

Can have more content templates available out of the box

What recommendations would you give to someone considering this product?

Great documentation tool. Go for it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Sumit K.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Great Features to Use

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

It had great UI design for beginners to use and easy to understand the features. Great to Collab with colleagues and disuses about the further plan of the project and update it among the colleagues and client

What is your favorite aspect of this product?

It had amazing Collab feature and a great workspace to plan and discuss with the client and colleague about the upcoming project.

What do you dislike most about this product?

We faces some lag issues while working on it and it should be updated. We have being using for a long time and now we are facing these issues

What recommendations would you give to someone considering this product?

Highly recommend to organisation to implement it with employees and can be used as great platform for discussion.

Pros

Helps Innovate
Reliable
Altruistic
Continually Improving Product

Cons

Less Transparent
Less Productive
Under Delivered

How We Deliver

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

Confluence Ratings

87 Likeliness to Recommend

100 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Version Control Tracking of document versions with each iteration of document changes.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Sharaban T.

Great document management tool

Likeliness to Recommend

Pros

Jahnavi P.

Best Knowledge Base out there

Likeliness to Recommend

Pros

Sumit K.

Great Features to Use

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Editor Functions

Version Control

Publication Workflow

Searchability

Metrics and Reporting

Check Out Check in

Indexing and Classification

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support