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What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Document Management category

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

87 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

3% Negative
6% Neutral
91% Positive

Pros

  • Reliable
  • Respectful
  • Helps Innovate
  • Efficient Service

Feature Ratings

Average 84

Document Hosting

89

Document Sharing

87

Security and Access Control

85

Access Tracking

84

Editor Functions

84

Version Control

84

Publication Workflow

83

Searchability

83

Metrics and Reporting

83

Check Out Check in

80

Indexing and Classification

80

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

85

Business Value Created

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Product Strategy and Rate of Improvement

81

Ease of Data Integration

81

Availability and Quality of Training

80

Usability and Intuitiveness

79

Vendor Support

79

Confluence Reviews

Jakub N.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

A vast product that could be much greater

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

A perfect integration with the ecosystem (Jira, for instance); a good integration with other corporate systems.

What is your favorite aspect of this product?

Tables - they are quite well designed.

What do you dislike most about this product?

The UX and UI. It's not a pleasure to work with Confluence and sometimes it's hard to find a proper feature.

What recommendations would you give to someone considering this product?

Check all your options.

Pros

  • Acts with Integrity
  • Reliable
  • Helps Innovate
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Commodity Features
  • Less Inspiring

Tori A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

I would always choose Confluence again!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

We are currently using it to store and share our project documents with our colleagues and superiors and it has been of great benefit due to a vast improvement in our workflow, information distribution, communication and internal collaboration. It's nice to have such an extraordinarily amazing resource as Atlassian Confluence.

What is your favorite aspect of this product?

I like Confluence for its ease of use, user interface simplicity and other operational features that allow for more organized and efficient management of documents within a single space; which has helped promote collaboration and improve information flows exponentially. Atlassian Confluence has a good support staff and the cost of this product does not escape our budget at all.

What do you dislike most about this product?

It is not the most intuitive or user-friendly software, but with practice you will overcome the learning curve and take advantage of its many benefits.

What recommendations would you give to someone considering this product?

Atlassian Confluence is here to stay because of its ease of use and the practical way it connects teams and improves the flow of information and documents. We can take great advantage of its ability to manage documents, make information flow better and keep teams connected to ensure high productivity and good results. I would highly recommend this software.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Nachiket P.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

The Best Team Workspace for a Product Firm

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Confluence differentiates itself from the rest of the products similar to it by providing unique features like Presentation mode for its templates (which themselves are sourced from best-in-class Product firms).

What is your favorite aspect of this product?

Confluence hosts a whole lot of great features, such as Spaces, Access management, document upload, and on-platform editing among others. But. the feature I like the most is the Templates. Our Product team at ZS uses readily available templates of Creative Brief, Product Requirements, and Product Roadmap for goal planning, requirement gathering & requirement documentation, and roadmap planning respectively. The best thing is we replicate these templates as-is for all the products in our product portfolio and this helps maintain the standardization of the documents.

What do you dislike most about this product?

There is nothing that I dislike about Confluence. The only thing which I would suggest is that Confluence pages are cluttered with information, providing too many things for the user to explore on the first try, which becomes intimidating. Maybe the Overview page of a Space could be simplified further and a help guide link could be provided to understand the host of features provided in detail.

What recommendations would you give to someone considering this product?

I would recommend every team working on building Products use Confluence for team management and knowledge sharing. It has all the things that a team needs - starting from something as simple as a place to capture meeting notes to something as important as a template to prepare a detailed roadmap of the product involving goals and budget constraints among others. It will help increase transparency and increase team efficiency by at least 50%.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Inspires Innovation

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