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Atlassian

Confluence

Composite Score

8.8 /10

CX Score

9.1 /10

228 Reviews Write a Review

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Document Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Respectful
Helps Innovate
Effective Service

Feature Ratings

Average 84

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Editor Functions

Metrics and Reporting

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

Translation missing: en.product_page.ratings.score 9.2

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Project Management - Enterprise

Translation missing: en.product_page.ratings.score 9.0

View Confluence in this category (opens in a new tab)

Knowledge Management

Translation missing: en.product_page.ratings.score 8.7

View Confluence in this category (opens in a new tab)

Confluence Reviews

Amr E.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Empowering Teamwork with Confluence.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out from similar products due to its robust collaboration capabilities, intuitive user interface, and seamless integration with other Atlassian products. Its real-time collaborative editing, commenting, and task-tracking features make it a popular choice for teams looking to streamline their document collaboration process.

What is your favorite aspect of this product?

Confluence helps teams work together and share information. It's easy to organize and search for documents, and the interface is user-friendly. Teams can collaborate in real-time, and it integrates well with other Atlassian products. Confluence offers customization options to fit specific team needs. It's a useful tool for teams looking to improve their collaboration and knowledge-sharing abilities.

What do you dislike most about this product?

-Mobile Experience: Confluence does offer a mobile app. However, it has fewer features and needs to be more user-friendly than the desktop version. -Performance and page load times: , especially when handling big pages or documents with dense material. As a result, the platform may sometimes experience latencies and slower loading of pages.

What recommendations would you give to someone considering this product?

In my experience assisting users with Confluence, I suggest looking at the platform's advanced formatting options and considering the potential challenges they may present for specific users. Additionally, it's important to note that there have been concerns raised about mobile experience and performance issues, especially when dealing with larger pages or documents. That being said, if you're willing to learn the platform and find solutions to any problems, Confluence can be a powerful tool for collaboration and knowledge sharing. Ultimately, the decision will depend on your specific needs and preferences, but I'm here to assist you in weigh

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Nayan D.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Easy to use Knowledge Management tool for enterpri

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

- Atlassian ecosystem and integration with JIRA - Comments on the page - Controls of access to spaces

What is your favorite aspect of this product?

- Atlassian ecosystem and integration with JIRA - Flexibility of usage and addon integrations

What do you dislike most about this product?

- Pages with same name cant exist at different location and can be quiet irritating - Integration with powerpoint is not as seamless as expected (direct integration with office365 would be amazing)

What recommendations would you give to someone considering this product?

It is a great KM tool for organisations and especially tech teams. Its integrated when used with JIRA for task management. Recommend Atlassian suite of products as a whole set including bitbucket, JIRA, confluence etc.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2023

Ease to maintain all documents in Hierarchy Form

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

How We Deliver

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

100 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Version Control Tracking of document versions with each iteration of document changes.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Amr E.

Empowering Teamwork with Confluence.

Likeliness to Recommend

Pros

Nayan D.

Easy to use Knowledge Management tool for enterpri

Likeliness to Recommend

Pros

Ease to maintain all documents in Hierarchy Form

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Editor Functions

Metrics and Reporting

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support