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Atlassian

Confluence

8.8 /10

215 Reviews Write a Review

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

87 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Respectful
Helps Innovate
Efficient Service

Feature Ratings

Average 84

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Editor Functions

Version Control

Publication Workflow

Searchability

Metrics and Reporting

Check Out Check in

Indexing and Classification

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support

Also Featured in...

Task Management

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Project Management - Enterprise

Translation missing: en.product_page.ratings.score 8.9

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Knowledge Management

Translation missing: en.product_page.ratings.score 8.7

View Confluence in this category (opens in a new tab)

Confluence Reviews

Jordan D.

Role: Information Technology
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Great client-based repository and devs ops

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

The organization is able to make the change from using Google Docs and a chaotic system of folders and documents to one with neat departmental spaces, categories, subcategories, etc.

What is your favorite aspect of this product?

I appreciate having a clean, well-structured area to record the internal know-how of a company (such as procedures, tools, product knowledge, etc.). Building a network of pages that can be easily linked between and to Jira tickets is a smart idea.

What do you dislike most about this product?

Some formatting requirements can be a pain when you're writing and attempting to get the text just so, or you may be able to achieve it but it'll take you a while to figure out how. To be fair, the inserts don't always have what I'm looking for, but I do agree that there's a great variety.

What recommendations would you give to someone considering this product?

We no longer have to worry about employees leaving with their training and system expertise because to Confluence. We have compiled some resources for new hires and people assuming this position.

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Tomo S.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Unique product

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

It is that you can build a whole wikipedia for your own company using Confluence

What is your favorite aspect of this product?

it's easy to create wiki pages and create content in ways that I like

What do you dislike most about this product?

unlike tools like Google Docs, having people edit and comment on your docs isn't as intuitive. I think the search function can be improved - although it could be related to how people name documents, but it's often hard to find the kind of documents I am looking for

What recommendations would you give to someone considering this product?

I think it's a unique product and worth getting

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Siddharth G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, integrates well within Atlassian

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Ease of use and affordability with reliability

What is your favorite aspect of this product?

Fast and Reliable

What do you dislike most about this product?

The integrations with other products like Draw.io can be improved

What recommendations would you give to someone considering this product?

Definitely consider buying this. It is easy to use and integrates well with other Atlassian products

Pros

Reliable
Caring
Saves Time
Enables Productivity

How We Deliver

Confluence

What is Confluence?

Company Details

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Awards & Recognition

Confluence Ratings

87 Likeliness to Recommend

100 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Version Control Tracking of document versions with each iteration of document changes.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Jordan D.

Great client-based repository and devs ops

Likeliness to Recommend

Pros

Tomo S.

Unique product

Likeliness to Recommend

Pros

Siddharth G.

Easy to use, integrates well within Atlassian

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Editor Functions

Version Control

Publication Workflow

Searchability

Metrics and Reporting

Check Out Check in

Indexing and Classification

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support