What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Helps Innovate
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Editor Functions
Version Control
Publication Workflow
Searchability
Metrics and Reporting
Check Out Check in
Indexing and Classification
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
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Knowledge Management
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Confluence Reviews
Will J.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Mar 2023
Required tool to quickly meet ISO standards for QA
Likeliness to Recommend
What differentiates Confluence from other similar products?
This is an industrial grade documentation and storage solution
What is your favorite aspect of this product?
It is very customizable, to the point of distraction! Plan what you need before you experiment with setup.
What do you dislike most about this product?
Its tricky to remove past configurations which clutter up the options and can make it confusing when getting started.
What recommendations would you give to someone considering this product?
If you can get an experienced user to help set up your configuration, this is well worth the time and effort.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Josse H.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Feb 2023
Good tool for documentation
Likeliness to Recommend
What differentiates Confluence from other similar products?
Its broad array of features about sharing files and templates
What is your favorite aspect of this product?
The templates
What do you dislike most about this product?
Not always straight forward to use
What recommendations would you give to someone considering this product?
It's a good product
Pros
- Unique Features
- Helps Innovate
- Continually Improving Product
- Reliable
Ali A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2023
Great tool for document management
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence integrates with a wide range of other tools, such as JIRA, Trello, Slack, and Google Drive, making it easier for teams to work together seamlessly.
What is your favorite aspect of this product?
Confluence offers a variety of collaboration tools that make it simpler for teams to work together and keep track of content changes, such as commenting, real-time editing, and page versioning.
What do you dislike most about this product?
Confluence's inability to support multimedia files like audio and video. Also confluence's pricing is high as compared to similar platforms.
What recommendations would you give to someone considering this product?
Here are some suggestions to consider if you are thinking about using Confluence in your company: 1) Consider Your Needs 2) Think About Integrations 3) Take into account the total cost of ownership
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features