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Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Helps Innovate
  • Effective Service

Feature Ratings

Average 84

Document Hosting

89

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Version Control

83

Searchability

83

Editor Functions

83

Metrics and Reporting

83

Publication Workflow

83

Indexing and Classification

81

Check Out Check in

81

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

85

Business Value Created

84

Breadth of Features

83

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Ease of Data Integration

81

Usability and Intuitiveness

80

Vendor Support

79

Confluence Reviews

Smrati T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Amazing features of real time Knowledge management

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Ease of adopting, no big learning curve is needed for new users

What is your favorite aspect of this product?

Integration with Atlassian tool stack

What do you dislike most about this product?

Missing integration with user mapping tools like MIRO

What recommendations would you give to someone considering this product?

Go through the tutorials

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Omer N.

  • Role: Consultant
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

a must-have product

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Rich content management system makes it unique in the market

What is your favorite aspect of this product?

sharing knowledge, sharing documents, contributing

What do you dislike most about this product?

There is nothing about Confluence that I deslike

What recommendations would you give to someone considering this product?

I would definitely recommend

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sainath S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Powerful, Integrated with JIRA but,learning curve

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

1st class JIRA integration, Good reliable search and discovery,

What is your favorite aspect of this product?

JIRA integration and all the present section types in the editor such as Info,Callout etc, help give a structure to PRDs and product docs I write

What do you dislike most about this product?

No Quick search and query retrival like the CMD K or command bar pattern found in most modern workpace collaboration tools

What recommendations would you give to someone considering this product?

If you are on atlassion already it's a no brainer for PRDs, GTM docs etc, but if not stick to Notion instead

Pros

  • Reliable
  • Includes Product Enhancements
  • Security Protects
  • Performance Enhancing

Cons

  • Slower Product Innovation
  • Less Productive
  • Leverages Incumbent Status

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