Confluence Customer Reviews 2024

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

87 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Respectful
Helps Innovate
Efficient Service

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Project Management - Enterprise

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Knowledge Management

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Confluence Reviews

Amit K.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

popular and intuitive product with great features

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Apart from document and knowledge management which it does very well, its greatest strength is that its from Atlassian and has a great integration with its others very popular products like JIRA, Opsgenie and trello and most of the organisation has all these tools in place so its becomes very easy to work with Confluence and import/export its data to other Atlassian products and this greatly enhance the productivity

What is your favorite aspect of this product?

its rich text editor and so many out of the box templates Also role based access to pages and great integration with JIRA

What do you dislike most about this product?

Its search is not that great and sometimes it doesn't surface the relevant search results, Also they could use the generative AI in their editor to fast track the creation of knowledge base

What recommendations would you give to someone considering this product?

its worth checking other products which uses the AI to create the content as this can be the game changer in few years

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Saves Time

Jeemish M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Great Team Collaboration & Knowledge mgmt tool

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Great editing features, Pages organization, Content searchability

What is your favorite aspect of this product?

Ease of content searchability

What do you dislike most about this product?

Metrics and reporting

What recommendations would you give to someone considering this product?

If you are looking for great team collaboration for your knowledge management pages, look at Confluence.

Pros

Continually Improving Product
Trustworthy
Caring
Altruistic

Amr E.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Empowering Teamwork with Confluence.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out from similar products due to its robust collaboration capabilities, intuitive user interface, and seamless integration with other Atlassian products. Its real-time collaborative editing, commenting, and task-tracking features make it a popular choice for teams looking to streamline their document collaboration process.

What is your favorite aspect of this product?

Confluence helps teams work together and share information. It's easy to organize and search for documents, and the interface is user-friendly. Teams can collaborate in real-time, and it integrates well with other Atlassian products. Confluence offers customization options to fit specific team needs. It's a useful tool for teams looking to improve their collaboration and knowledge-sharing abilities.

What do you dislike most about this product?

-Mobile Experience: Confluence does offer a mobile app. However, it has fewer features and needs to be more user-friendly than the desktop version. -Performance and page load times: , especially when handling big pages or documents with dense material. As a result, the platform may sometimes experience latencies and slower loading of pages.

What recommendations would you give to someone considering this product?

In my experience assisting users with Confluence, I suggest looking at the platform's advanced formatting options and considering the potential challenges they may present for specific users. Additionally, it's important to note that there have been concerns raised about mobile experience and performance issues, especially when dealing with larger pages or documents. That being said, if you're willing to learn the platform and find solutions to any problems, Confluence can be a powerful tool for collaboration and knowledge sharing. Ultimately, the decision will depend on your specific needs and preferences, but I'm here to assist you in weigh

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

How We Deliver

Confluence

What is Confluence?

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Awards & Recognition

Confluence Ratings

87 Likeliness to Recommend

100 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Version Control Tracking of document versions with each iteration of document changes.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Amit K.

popular and intuitive product with great features

Likeliness to Recommend

Pros

Jeemish M.

Great Team Collaboration & Knowledge mgmt tool

Likeliness to Recommend

Pros

Amr E.

Empowering Teamwork with Confluence.

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Editor Functions

Version Control

Publication Workflow

Searchability

Metrics and Reporting

Check Out Check in

Indexing and Classification

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support