Confluence Customer Reviews 2025 | Document Management

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Document Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

0 Top Rated Capabilities

3 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Respectful
Enables Productivity
Effective Service

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Project Management - Enterprise

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Knowledge Management

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Confluence Reviews

Rohit M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Best Knowledge and Document management tool.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

we have configured the Confluence for Knowledge and document management purposes in our organizations and it significantly delivers the outcome, it is reliable and secure. it has amazing multi language support which is very good thing for a globally presents people across the different geographical areas. Behind the scene Confluence uses the latest AI search and other rich tech stacks which makes it different from the other tools and softwares.

What is your favorite aspect of this product?

Confluence allows API integration and Workflow management and customizations which i things is the best part. we can set the approval and similar access granting stuff. All the reports and dashboards UI is user friendly.

What do you dislike most about this product?

Confluence is overall a good fit for any orgnaization requirements, i didn't find anything which i dont like about the Confluence.

What recommendations would you give to someone considering this product?

i would say Confluence by Atlassian is a great product with Awesome Feature, if somebody is planning to purchase confluence then i would say he should go ahead without having any second thoughts in his mind.

Pros

Enables Productivity
Security Protects
Reliable
Saves Time

Cons

Inhibits Innovation
Slower Product Innovation

Sanket M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Best documentation management tool in the market

Likeliness to Recommend

10 /10

What recommendations would you give to someone considering this product?

Go For it. It is the best product in its domain.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

David V.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2025

Centralize documents efficiently

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

This platform smoothly supports custom page templates, which then help in maintaining consistency. It has also provided us with great analytics and page view tracking, which helps us in understanding engagement. Therefore, it would be so accurate to say that it has become an essential tool for improving collaboration, documentation quality, and enhancing team efficiency.

What is your favorite aspect of this product?

Organizing project documentation has been quite easy for me with the help of the intuitive page hierarchy feature. The version history feature is also worthy enough to keep track of changes and withdraw edits whenever needed.

What do you dislike most about this product?

The mobile interface does work properly, but it feels less user-friendly. Other than this, I believe the platform is doing great as it is.

What recommendations would you give to someone considering this product?

Strongly recommended tool for anyone looking to minimize their time wastage while searching for documents, enhance team productivity, and manage project knowledge with accountability.

Pros

Continually Improving Product
Inspires Innovation
Respectful
Fair

How We Deliver

Confluence

What is Confluence?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Version Control Tracking of document versions with each iteration of document changes.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

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Project Management - Enterprise

Knowledge Management

Confluence Reviews

Rohit M.

Best Knowledge and Document management tool.

Likeliness to Recommend

Pros

Cons

Sanket M.

Best documentation management tool in the market

Likeliness to Recommend

Pros

David V.

Centralize documents efficiently

Likeliness to Recommend

Pros

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Title

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Version Control

Searchability

Editor Functions

Access Tracking

Metrics and Reporting

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Ease of Data Integration