Confluence Customer Reviews 2026 | Document Management

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Document Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

2025 Data Quadrant Champion

2025

0 Top Rated Capabilities

3 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Respectful
Enables Productivity
Effective Service

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Project Management - Enterprise

Translation missing: en.product_page.ratings.score 9.0

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Knowledge Management

Translation missing: en.product_page.ratings.score 8.9

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Confluence Reviews

Rakesh K.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2025

Reliable document management tool

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

The easiness to share the documents across the organisation is great. Also I like the folder hierarchy and structures.

What is your favorite aspect of this product?

Document folder hierarchy

What do you dislike most about this product?

Initially it was confusing ui. Then it was ok

What recommendations would you give to someone considering this product?

Best document management tool

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Leon B.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

centralized space to document and collaborate

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Unlike alternatives such as Notion or Google Docs, Confluence is more oriented towards enterprise and structured use. While Notion offers more visual flexibility, Confluence excels in managing large projects and distributed teams, where traceability, permission control and integration with task management systems are key.

What is your favorite aspect of this product?

We can centralize all documentation in one place. In my team, I always had problems finding information: manuals, processes or project notes were scattered among emails and files. With Confluence, everything is organized in spaces and pages that can be edited collaboratively in real time. In addition, the integration with other Atlassian tools such as Jira is excellent, allowing you to connect tasks with documentation effortlessly.

What do you dislike most about this product?

the learning curve can be a bit steep for those unfamiliar with this type of platform. It is not always intuitive to find more advanced features and, in small teams, it can feel more complex than necessary. Also the customization of the page layout is somewhat limited compared to more modern documentation tools.

What recommendations would you give to someone considering this product?

It's a critical tool for keeping the entire team aligned and with quick access to the information they need. It's not the prettiest or simplest platform, but when it comes to scaling projects and ensuring documentation is always up to date and accessible, it more than delivers. I would recommend it especially for organizations that already work with Atlassian and require a solid, collaborative knowledge base.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Matilda H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Confluence is relatable with onboarding.

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence is very relatable with onboarding our new team members and meeting notes.

What is your favorite aspect of this product?

I like that Confluence templates are super specific saving my time and ensuring consistency with our teams.

What do you dislike most about this product?

Confluence is great and so far have nothing to complain

What recommendations would you give to someone considering this product?

Fantastic for industry specific templates saving alot of time and ensuring team consistency.Relatable with onboarding for new members.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

Confluence

What is Confluence?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Version Control Tracking of document versions with each iteration of document changes.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Rakesh K.

Reliable document management tool

Likeliness to Recommend

Pros

Leon B.

centralized space to document and collaborate

Likeliness to Recommend

Pros

Matilda H.

Confluence is relatable with onboarding.

Likeliness to Recommend

Pros

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Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Version Control

Access Tracking

Searchability

Editor Functions

Publication Workflow

Metrics and Reporting

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Vendor Support

Ease of Data Integration