What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Enables Productivity
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Version Control
Access Tracking
Searchability
Editor Functions
Publication Workflow
Metrics and Reporting
Indexing and Classification
Check Out Check in
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Vendor Support
Ease of Data Integration
Also Featured in...
Task Management
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Project Management - Enterprise
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Knowledge Management
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Confluence Reviews
Elman M.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2025
Confluence
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence is out main data management tool, it makes easier our jobs since it has all t he information needed in one place, as well documentation and processes. Customization is a huge plus, it is extremely helpful for collaboration, to document processes, document updates, share information across teams and its extremely secure.
What is your favorite aspect of this product?
Customization and information sharing, I love how easy it is to share updates and keep track of every information across the company.
What do you dislike most about this product?
It is not very user-friendly, the interface must result kind of complex for new users, the editor sometimes is also a tad slow when inputting a fair amount of information.
What recommendations would you give to someone considering this product?
Give it a try since it keeps all information in one place, its useful, helps you manage all your projects and assign them without any issue, great for collaborations and remote teams.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
David V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2025
Centralize documents efficiently
Likeliness to Recommend
What differentiates Confluence from other similar products?
This platform smoothly supports custom page templates, which then help in maintaining consistency. It has also provided us with great analytics and page view tracking, which helps us in understanding engagement. Therefore, it would be so accurate to say that it has become an essential tool for improving collaboration, documentation quality, and enhancing team efficiency.
What is your favorite aspect of this product?
Organizing project documentation has been quite easy for me with the help of the intuitive page hierarchy feature. The version history feature is also worthy enough to keep track of changes and withdraw edits whenever needed.
What do you dislike most about this product?
The mobile interface does work properly, but it feels less user-friendly. Other than this, I believe the platform is doing great as it is.
What recommendations would you give to someone considering this product?
Strongly recommended tool for anyone looking to minimize their time wastage while searching for documents, enhance team productivity, and manage project knowledge with accountability.
Pros
- Continually Improving Product
- Inspires Innovation
- Respectful
- Fair
AKHIL K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2025
Best tool for collaboration and documentation
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence acts as a central source of truth for all our project-related information. We rely on it to document both the technical and functional details of our projects. Tracking changes is straightforward, and uploading files for future reference is hassle-free. The integration with tools such as Jira, GitHub, and others works seamlessly. Organizing test strategies, plans, cases, and reports is made simple by the page hierarchy feature. Customer support is responsive and helpful. The tool is easy to implement, and we use it daily for documentation, reference, and obtaining approvals. Its integration with intelligent AI agents also allows us
What is your favorite aspect of this product?
The main benefit for me is how easy it is to add and organize all our project details and documents in one central location. This is particularly valuable since we work closely with clients. We can create detailed pages that cover every functional and technical aspect of a project. Sharing project files, such as mockups or requirement documents for client approval, is then simple and efficient. In my QA role, Confluence is indispensable because it allows me to organize test strategies, plans, and cases with ease. I can set up a dedicated QA section to outline the entire testing lifecycle. We also document important meeting notes and key point
What do you dislike most about this product?
Since we work with thousands of pages, searching by keywords often produces a lot of irrelevant results. The software also offers only basic advanced formatting options, which can be limiting. Additionally, creating complex tables and writing intricate mathematical equations is quite challenging.
What recommendations would you give to someone considering this product?
Confluence is best for those who are looking for a collaboration tool to create a "single source of truth" for company project documentation. If you are using Jira confluence helps us for project plans, requirements, and documentation directly to development tickets. Its a cost effective tool for all your documentation and collaboration purpose.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing