What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Enables Productivity
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Version Control
Access Tracking
Searchability
Editor Functions
Publication Workflow
Metrics and Reporting
Indexing and Classification
Check Out Check in
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Vendor Support
Ease of Data Integration
Also Featured in...
Task Management
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Project Management - Enterprise
Translation missing: en.product_page.ratings.score 9.0
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Knowledge Management
Translation missing: en.product_page.ratings.score 8.9
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Confluence Reviews
R PREM K.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Dec 2025
Best Documentation software
Likeliness to Recommend
What differentiates Confluence from other similar products?
It has integration with other apps like draw.io, figma, slack etc
What is your favorite aspect of this product?
Ability to integrate with multiple apps
What do you dislike most about this product?
Sometimes the page doesn't load quickly
What recommendations would you give to someone considering this product?
One of the best documentation software used by majority of the companies
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gowhar S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2025
Great for Documentation and Team Knowledge Sharing
Likeliness to Recommend
What differentiates Confluence from other similar products?
It has very rich features including structured knowledge management
What is your favorite aspect of this product?
Flexible templates
What do you dislike most about this product?
Complex UI there is room for making UI more simpler and user friendly
What recommendations would you give to someone considering this product?
It has got structured page hierarchy and spaces, which works well for large documentation repositories
Pros
- Unique Features
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
Abhishek G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2025
Makes Documentation Organized and Effortless
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence stands out because it integrates deeply with Jira and other Atlassian tools, making it perfect for technical and project teams. It provides a clean, structured way to organize documents at scale with page hierarchies, permissions, and version control. Confluence is also strong in enterprise security, collaboration features, and offers many plugins to customize workflows.
What is your favorite aspect of this product?
My favorite aspect of Confluence is how seamlessly it integrates with Jira, allowing documentation and project work to stay perfectly connected. This saves time, reduces confusion, and keeps teams aligned.
What do you dislike most about this product?
What I dislike most about Confluence is that the interface can feel slow and complicated at times, making it harder to quickly find or edit information.
What recommendations would you give to someone considering this product?
If you're considering Confluence, make sure your team is ready to use its structure and integrate it with tools like Jira. It works best for organized, growing teams, so invest a little time in setting up spaces and permissions properly—then it becomes a very powerful documentation hub.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
