Confluence Customer Reviews 2024

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Document Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Respectful
Helps Innovate
Effective Service

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Project Management - Enterprise

Translation missing: en.product_page.ratings.score 9.0

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Knowledge Management

Translation missing: en.product_page.ratings.score 8.7

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Confluence Reviews

Rituja N.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

powerful collaboration & knowledge management tool

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Robust Collaboration and Knowledge Management, Ease of Use and Outr of the box set up differentiates Confluence from other similar products

What is your favorite aspect of this product?

My favorite aspect of Confluence is its powerful collaborative editor, which allows for the creation of meeting notes, project plans, and product requirements while enabling simultaneous editing and real-time visibility of changes by all users

What do you dislike most about this product?

I dislike the search feature in Confluence as it doesn't always meet expectations

What recommendations would you give to someone considering this product?

Familiarize yourself with Confluence best practices to create beautiful, compelling content, eliminate clutter, and create transparency. Utilize templates and formatting features to maintain consistency and organization in your content

Pros

Continually Improving Product
Effective Service
Helps Innovate
Reliable

Nishanth A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Track status, KT Documents at Ease

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

Not sure about other products, but in Confluence we have many features that include tracking the status of a team on an hourly daily, or weekly basis. Workflow and APproval management is very helpful for the managers and the developers to get the document reviewed and get it approved.

What is your favorite aspect of this product?

API Integration is one of my favorites as an RPA developer because we wanted to do a few automation in the confluence where we needed to add knowledge documents so this was done using API integration. Apart from that Role-based access is very helpful in securing the folders or documents. Assigning the tasks and categorizing it based on the priority helps teams to work on the prioritized tasks.

What do you dislike most about this product?

Reminder functionality needs to be added as it is missing in the product.

What recommendations would you give to someone considering this product?

One who is looking to manage documents based on version control, manage the tasks assigned to the team, and follow workflow and approval management processes using a single can ultimately go for this product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Harvey W.

Role: Consultant
Industry: Media
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Industry leading document management solution!

Likeliness to Recommend

10 /10

What differentiates Confluence from other similar products?

The flexibility of connections to 3rd party services, and the 1st party integrations to products like Jira.

What is your favorite aspect of this product?

Simple things win me over, the ability to take a file and have it loaded into a visual form within the tool to work with natively,

What do you dislike most about this product?

I have yet to run into a feature that I do not like about Confluence.

What recommendations would you give to someone considering this product?

Take a look at your current tech stack, and identify those areas where you would look to integrate with products owned and Condluence. This aspect will help with decision making, if none of your current products fall in line then maybe it’s not for you; however, I’m sure you will find support for tools that you wouldn’t have thought of.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Efficient Service

How We Deliver

Confluence

What is Confluence?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

100 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Confluence?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Version Control Tracking of document versions with each iteration of document changes.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Rituja N.

powerful collaboration & knowledge management tool

Likeliness to Recommend

Pros

Nishanth A.

Track status, KT Documents at Ease

Likeliness to Recommend

Pros

Harvey W.

Industry leading document management solution!

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Searchability

Editor Functions

Metrics and Reporting

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support