Confluence Customer Reviews 2025 | Document Management

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

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Awards & Recognition

Confluence won the following awards in the Document Management category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Down 1
Since last award

92

Product Experience

88

Negotiation and Contract

91

Conflict Resolution

89

Strategy & Innovation

92

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 88%
Conflict Resolution:: 91%
Strategy & Innovation:: 89%
Service Experience:: 92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Enables Productivity
Respectful
Helps Innovate

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Project Management - Enterprise

Translation missing: en.product_page.ratings.score 9.0

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Knowledge Management

Translation missing: en.product_page.ratings.score 8.8

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Confluence Reviews

Simone S.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

My experience with Confluence

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

It is one of the best document management platforms. It is a cloud-based tool with advanced and reliable features. The quality and creativity of pre-built templates are outstanding. It allows us to export documents safely to PDF or in other formats with ease.

What is your favorite aspect of this product?

The customization features of this solution are amazing. I like the way we can do real-time collaboration in efficient ways. Its search system is very powerful, which provides effective services and makes it easy to find documents instantly. One of the most interesting features I like in this tool is, tracking system, which allows me to track the changes in the document, and I can easily identify who and when made the changes.

What do you dislike most about this product?

It is a perfect document management platform. I do not have anything to dislike about Confluence. It is providing great services with its advanced functionalities.

What recommendations would you give to someone considering this product?

I highly recommend this tool, I would say do not give complete access to everyone must use the role-based permission to protect valuable data.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Caring

Anelia S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Now, document management is a Stress-free process

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

When we evaluate Confluence, we get to know key differentiators that make it unique. Its hierarchical page structure allows us to maintain clarity and accessibility even in the presence of large volume documentation. Features like version history help in keeping the traceability of the files. Moreover, the real-time editing feature makes this tool more effective and useful.

What is your favorite aspect of this product?

Confluence is a remarkable document management platform I have ever used. We can edit our pages collectively when working in a team. It also helps in keeping documentation and execution in sync. The available page macros, such as task lists, are powerful for dynamic pages. Also, given templates for keeping minutes of a meeting consume a lot of time. I appreciate its notification system, which always keeps me updated about the changes.

What do you dislike most about this product?

Confluence should improve its interface. Despite having advanced search engines, search often gives irrelevant results.

What recommendations would you give to someone considering this product?

Highly recommended document management solution. The mobile app is very useful and gives amazing services on the go. You can enjoy a lot of customizations at one place, don't waste time using other useless tools.

Pros

Performance Enhancing
Trustworthy
Inspires Innovation
Caring

Samson K.

Role: Operations
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

It's nice to use as a team but complex and pricey

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Allows one to edit and comment on the same document simultaneously

What is your favorite aspect of this product?

Efficient documentation of work tied to specific tasks or users

What do you dislike most about this product?

It can be complex to use especially for new users

What recommendations would you give to someone considering this product?

It simplifies the user interface

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Confluence

What is Confluence?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Down 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Confluence?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Version Control Tracking of document versions with each iteration of document changes.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Simone S.

My experience with Confluence

Likeliness to Recommend

Pros

Anelia S.

Now, document management is a Stress-free process

Likeliness to Recommend

Pros

Samson K.

It's nice to use as a team but complex and pricey

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Metrics and Reporting

Searchability

Editor Functions

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support