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SAP Concur

Concur Expense

Composite Score

8.1 /10

CX Score

8.0 /10

207 Reviews Write a Review

What is Concur Expense?

Automate and improve the expense reporting process. Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.

Company Details

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Awards & Recognition

Concur Expense won the following awards in the Expense Management category

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0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

0 Top Rated Capabilities

2 Top Rated Features

2021

Concur Expense Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Concur Expense.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

94 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+72 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Concur Expense?

10% Negative

12% Neutral

78% Positive

Pros

Reliable
Respectful
Security Protects
Fair

Feature Ratings

Average 81

Multi Currency

Expense Detail Tracking

Single Sign-On (SSO)

Receipt Image Submission

Expense Policy Aware

Approval Workflow

Desktop Browser Support

Travel and Accommodation Booking

Expense Itemization

Travel Profile

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Average 77

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Concur Expense Reviews

Allison T.

Role: Sales Marketing
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Decent product with several improvements needed

Likeliness to Recommend

8 /10

What differentiates Concur Expense from other similar products?

It has product integrations with other software that I have previously not seen on the travel side.

What is your favorite aspect of this product?

Purchase made with a corporate card automatically show on my expense report.

What do you dislike most about this product?

The travel profile was so clunky and when you would hit save, it would always show an error message, which made it seem like it would never save properly. Also, once you upload a receipt, you can’t delete it. It just stays in the receipt graveyard.

What recommendations would you give to someone considering this product?

Definitely a one stop shop when it comes to travel and expense reporting to easily manage receipts. The application is also easy to use including the app.

Pros

Reliable
Effective Service
Saves Time
Helps Innovate

Cons

Slower Product Innovation
Under Delivered
Charges for Enhancements

Lauren C.

Role: Human Resources
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Great Product!

Likeliness to Recommend

10 /10

What differentiates Concur Expense from other similar products?

I love how easy this application is to use either via Mobile or Desktop. I like to keep up with my expenses using the mobile app and then verify and submit on the desktop version. I have not used another expense reporting application that makes it this easy!

What is your favorite aspect of this product?

I like that it offers both a mobile and desktop version. I like that you are able to have a company card on file to easily book bigger travel like hotels and flights.

What do you dislike most about this product?

I don't like that sometimes the app and desktop version are not synced up. One receipt might show on the desktop but not on the app to the approver.

What recommendations would you give to someone considering this product?

I think Concur is great and I would highly recommend checking out this product for you business!

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2023

Generally works well, user interface is clunky

Likeliness to Recommend

8 /10

Pros

Performance Enhancing
Enables Productivity
Respectful
Includes Product Enhancements

Cons

Less Efficient Service
Less Effective Service
Leverages Incumbent Status

How We Deliver

Concur Expense

What is Concur Expense?

Company Details

Need Assistance?

Awards & Recognition

Concur Expense Ratings

82 Likeliness to Recommend

94 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+72 Net Emotional Footprint

How much do users love Concur Expense?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency The ability to record expenses in multiple currencies in a single report.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Concur Expense Reviews

Allison T.

Decent product with several improvements needed

Likeliness to Recommend

Pros

Cons

Lauren C.

Great Product!

Likeliness to Recommend

Pros

Generally works well, user interface is clunky

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Multi Currency

Expense Detail Tracking

Single Sign-On (SSO)

Receipt Image Submission

Expense Policy Aware

Approval Workflow

Desktop Browser Support

Travel and Accommodation Booking

Expense Itemization

Travel Profile

Mobile App or Mobile Browser Support

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Ease of Implementation

Quality of Features

Ease of Data Integration

Vendor Support

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Customization

Quickbooks Expense Tracking