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Concentrix Corp

ConcentrixCX

Composite Score
7.2 /10
CX Score
7.7 /10
Category
ConcentrixCX
7.2 /10

What is ConcentrixCX?

Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.

Company Details


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ConcentrixCX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConcentrixCX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConcentrixCX?

8% Negative
7% Neutral
85% Positive

Pros

  • Trustworthy
  • Caring
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 70

Sentiment Analytics

79

Data Visualization

75

Multi-Channel Data Collection

73

Dashboards, Analytics and Reporting

73

Text Analytics

71

Alerts

69

Questionnaire Design/Survey Builder

67

API Framework

63

Vendor Capability Ratings

Average 72

Usability and Intuitiveness

81

Breadth of Features

77

Business Value Created

77

Product Strategy and Rate of Improvement

75

Ease of Implementation

73

Quality of Features

73

Vendor Support

71

Ease of Customization

69

Availability and Quality of Training

67

Ease of IT Administration

67

Ease of Data Integration

65

ConcentrixCX Reviews

Tulika G.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates ConcentrixCX from other similar products?

Easy to use product

What is your favorite aspect of this product?

The dynamic Ui is really great

What do you dislike most about this product?

I dont have any dislikings for the product

What recommendations would you give to someone considering this product?

Highly recommended product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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