What is ConcentrixCX?
Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
100 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConcentrixCX?
Pros
- Trustworthy
- Caring
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sentiment Analytics
Data Visualization
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Text Analytics
Alerts
Questionnaire Design/Survey Builder
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Quality of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
ConcentrixCX Reviews
Tulika G.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Feb 2024
Fantastic product
Likeliness to Recommend
What differentiates ConcentrixCX from other similar products?
Easy to use product
What is your favorite aspect of this product?
The dynamic Ui is really great
What do you dislike most about this product?
I dont have any dislikings for the product
What recommendations would you give to someone considering this product?
Highly recommended product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing