This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)
ConcentrixCX Logo
ConcentrixCX Logo
Concentrix Corp

ConcentrixCX

7.2 /10
Category
ConcentrixCX
7.2 /10

What is ConcentrixCX?

Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

ConcentrixCX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConcentrixCX.

80 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConcentrixCX?

8% Negative
7% Neutral
85% Positive

Pros

  • Trustworthy
  • Caring
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 70

Sentiment Analytics

79

Data Visualization

75

Multi-Channel Data Collection

73

Dashboards, Analytics and Reporting

73

Text Analytics

71

Alerts

69

Questionnaire Design/Survey Builder

67

API Framework

63

Vendor Capability Ratings

Average 72

Usability and Intuitiveness

81

Breadth of Features

77

Business Value Created

77

Product Strategy and Rate of Improvement

75

Ease of Implementation

73

Quality of Features

73

Vendor Support

71

Ease of Customization

69

Availability and Quality of Training

67

Ease of IT Administration

67

Ease of Data Integration

65

ConcentrixCX Reviews

Saurabh C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Empowering Customer Engagement with Room to Grow

Likeliness to Recommend

7 /10

What differentiates ConcentrixCX from other similar products?

ConcentrixCX really shines because it offers a full package of tools designed to truly understand and improve the customer experience. From detailed analytics to personalized surveys and AI-powered insights, it's all about helping businesses connect better with their customers. Plus, it's easy to integrate into existing systems, grows with your needs, and comes with great support to ensure you get the most out of it.

What is your favorite aspect of this product?

my favorite aspect of ConcentrixCX is its user-friendly interface and the depth of insights it provides. It makes it easy for me to understand customer feedback, analyze trends, and take action to improve our overall customer experience. Plus, the support team is always there to assist if I have any questions or need assistance.

What do you dislike most about this product?

While the basics are easy to grasp, diving into more complex analytics or customization options can sometimes require additional time and effort

What recommendations would you give to someone considering this product?

I would recommend to decide what you need and research about how can it be of use to you. Also always stay updated with news and new developments

Pros

  • Enables Productivity
  • Efficient Service
  • Acts with Integrity
  • Generous Negotitation

Rupesh M.

  • Role: Operations
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Great product & experience.

Likeliness to Recommend

7 /10

What differentiates ConcentrixCX from other similar products?

Better Customer Feedback Management

What is your favorite aspect of this product?

Customer & employee experience

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Industry-leading Voice of the Customer platform for delivering unmatched customer and employee experiences.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Client Friendly Policies
  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Followed in line with what many other companies

Likeliness to Recommend

7 /10

Pros

  • Caring
  • Respectful
  • Client Friendly Policies
  • Fair

Cons

  • Less Reliable
  • Under Delivered

Most Popular ConcentrixCX Comparisons