What is ConcentrixCX?
Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
100 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConcentrixCX?
Pros
- Trustworthy
- Caring
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sentiment Analytics
Data Visualization
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Text Analytics
Alerts
Questionnaire Design/Survey Builder
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Quality of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
ConcentrixCX Reviews
Saurabh C.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Empowering Customer Engagement with Room to Grow
Likeliness to Recommend
What differentiates ConcentrixCX from other similar products?
ConcentrixCX really shines because it offers a full package of tools designed to truly understand and improve the customer experience. From detailed analytics to personalized surveys and AI-powered insights, it's all about helping businesses connect better with their customers. Plus, it's easy to integrate into existing systems, grows with your needs, and comes with great support to ensure you get the most out of it.
What is your favorite aspect of this product?
my favorite aspect of ConcentrixCX is its user-friendly interface and the depth of insights it provides. It makes it easy for me to understand customer feedback, analyze trends, and take action to improve our overall customer experience. Plus, the support team is always there to assist if I have any questions or need assistance.
What do you dislike most about this product?
While the basics are easy to grasp, diving into more complex analytics or customization options can sometimes require additional time and effort
What recommendations would you give to someone considering this product?
I would recommend to decide what you need and research about how can it be of use to you. Also always stay updated with news and new developments
Pros
- Enables Productivity
- Efficient Service
- Acts with Integrity
- Generous Negotitation
Rupesh M.
- Role: Operations
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Great product & experience.
Likeliness to Recommend
What differentiates ConcentrixCX from other similar products?
Better Customer Feedback Management
What is your favorite aspect of this product?
Customer & employee experience
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Industry-leading Voice of the Customer platform for delivering unmatched customer and employee experiences.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Client Friendly Policies
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
Followed in line with what many other companies
Likeliness to Recommend
Pros
- Caring
- Respectful
- Client Friendly Policies
- Fair
Cons
- Less Reliable
- Under Delivered