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Concentrix Corp

ConcentrixCX

Composite Score
7.2 /10
CX Score
7.7 /10
Category
ConcentrixCX
7.2 /10

What is ConcentrixCX?

Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.

Company Details


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ConcentrixCX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConcentrixCX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConcentrixCX?

8% Negative
7% Neutral
85% Positive

Pros

  • Trustworthy
  • Caring
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 70

Sentiment Analytics

79

Data Visualization

75

Multi-Channel Data Collection

73

Dashboards, Analytics and Reporting

73

Text Analytics

71

Alerts

69

Questionnaire Design/Survey Builder

67

API Framework

63

Vendor Capability Ratings

Average 72

Usability and Intuitiveness

81

Breadth of Features

77

Business Value Created

77

Product Strategy and Rate of Improvement

75

Ease of Implementation

73

Quality of Features

73

Vendor Support

71

Ease of Customization

69

Availability and Quality of Training

67

Ease of IT Administration

67

Ease of Data Integration

65

ConcentrixCX Reviews

Manhal A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Good to have product

Likeliness to Recommend

8 /10

What differentiates ConcentrixCX from other similar products?

helps divert client encounters from "not terrible, but not great either" to fantastic. Concentrix is the main CX organization that takes one of the business' most exceptional client criticism stages and consolidates it with experience the board administrations custom fitted to you. Allow us to assist you with gaining from clients and workers, anticipate conduct and power activities that produce steadfast unwaveringness and monetary development.

What is your favorite aspect of this product?

Installed apparatuses tackle workers' experience-based thoughts for changing CX. Training instruments and a prizes place motivate your forefront to think and act "client first."

What do you dislike most about this product?

Its doing its job appropriately.

What recommendations would you give to someone considering this product?

Must try product to know it better, its doing a great job to Draw in clients for criticism anytime in their excursion, regardless of how they decide to speak with you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Effective Service
  • Inspires Innovation

Aakash C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

convinient to use it with reasonable pricing

Likeliness to Recommend

8 /10

What differentiates ConcentrixCX from other similar products?

the main difference is that it helps users to recognise and prioritize opportunities to improve customer experience which gives satisfactory results to the user

What is your favorite aspect of this product?

their customer support and innovative and personalized solutions towards your problem

What do you dislike most about this product?

occasional communication issues across different teams and some challenges is resolving complex issues efficiently

What recommendations would you give to someone considering this product?

research thoroughly and ask them if you have any doubts beforehand and request for demos and trials

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hitesh M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Good product & experience

Likeliness to Recommend

8 /10

What differentiates ConcentrixCX from other similar products?

all in one Customer Feedback Management

What is your favorite aspect of this product?

Customer experience

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Support can be improved

Pros

  • Unique Features
  • Caring
  • Saves Time
  • Respectful

Cons

  • Slower Product Innovation

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