What is ConcentrixCX?
Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
100 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConcentrixCX?
Pros
- Trustworthy
- Caring
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sentiment Analytics
Data Visualization
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Text Analytics
Alerts
Questionnaire Design/Survey Builder
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Quality of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
ConcentrixCX Reviews
Manhal A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Good to have product
Likeliness to Recommend
What differentiates ConcentrixCX from other similar products?
helps divert client encounters from "not terrible, but not great either" to fantastic. Concentrix is the main CX organization that takes one of the business' most exceptional client criticism stages and consolidates it with experience the board administrations custom fitted to you. Allow us to assist you with gaining from clients and workers, anticipate conduct and power activities that produce steadfast unwaveringness and monetary development.
What is your favorite aspect of this product?
Installed apparatuses tackle workers' experience-based thoughts for changing CX. Training instruments and a prizes place motivate your forefront to think and act "client first."
What do you dislike most about this product?
Its doing its job appropriately.
What recommendations would you give to someone considering this product?
Must try product to know it better, its doing a great job to Draw in clients for criticism anytime in their excursion, regardless of how they decide to speak with you.
Pros
- Helps Innovate
- Continually Improving Product
- Effective Service
- Inspires Innovation
Aakash C.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Feb 2024
convinient to use it with reasonable pricing
Likeliness to Recommend
What differentiates ConcentrixCX from other similar products?
the main difference is that it helps users to recognise and prioritize opportunities to improve customer experience which gives satisfactory results to the user
What is your favorite aspect of this product?
their customer support and innovative and personalized solutions towards your problem
What do you dislike most about this product?
occasional communication issues across different teams and some challenges is resolving complex issues efficiently
What recommendations would you give to someone considering this product?
research thoroughly and ask them if you have any doubts beforehand and request for demos and trials
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Hitesh M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Good product & experience
Likeliness to Recommend
What differentiates ConcentrixCX from other similar products?
all in one Customer Feedback Management
What is your favorite aspect of this product?
Customer experience
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Support can be improved
Pros
- Unique Features
- Caring
- Saves Time
- Respectful
Cons
- Slower Product Innovation