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Commvault Systems

Commvault Cloud

Composite Score

7.6 /10

CX Score

7.8 /10

31 Reviews Write a Review

What is Commvault Cloud?

Introducing Commvault® Cloud Powered by Metallic® AI: Meet the cyber resilience platform built for the hybrid enterprise. Commvault Cloud delivers true cloud cyber resilience while ensuring the fastest recovery. It’s the ultimate weapon against ransomware.

Company Details

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Awards & Recognition

Commvault Cloud won the following awards in the Email Backup category

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6 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

3 Top Rated Capabilities

6 Top Rated Features

2023

2 Top Rated Capabilities

8 Top Rated Features

2022

Commvault Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Commvault Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

Down 2
Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

Down 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 83%
Negotiation and Contract:: 77%
Conflict Resolution:: 90%
Strategy & Innovation:: 85%
Service Experience:: 83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Commvault Cloud?

4% Negative

8% Neutral

88% Positive

Pros

Altruistic
Continually Improving Product
Trustworthy
Transparent

Feature Ratings

Average 84

User self service

100

AI tech support

100

Encryption

100

Backup Archiving

Support for Backup Types

Security

Compliance

Media Support

Mailbox Backup Restore

Granular Restore

Permissions Awareness

Vendor Capability Ratings

Average 82

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Backup and Availability

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Commvault Cloud Reviews

Alex W.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Cost effective cloud backup solution for SMBs

Likeliness to Recommend

7 /10

What differentiates Commvault Cloud from other similar products?

Good for SMBs looking at a cost effective solution

What is your favorite aspect of this product?

Does the job of backing up M365 and Salesforce

What do you dislike most about this product?

Poor user interface

What recommendations would you give to someone considering this product?

Make sure it’s supports the system you want to back up

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Jyoti b.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Great data protection, but pricey for SMB

Likeliness to Recommend

8 /10

What differentiates Commvault Cloud from other similar products?

Unlike many competitors, Commvault supports a wide range of workloads. lik Built-In Ransomware Protection, Advanced Automation & Orchestration and Comprehensive Data Protection

What is your favorite aspect of this product?

It offers flexible scalability for growing data needs without compromising performance, making it suitable for both mid-sized and large enterprises.

What do you dislike most about this product?

The software can be heavy on some old system resources, impacting performance in some environments.

What recommendations would you give to someone considering this product?

Ensure you need Commvault’s comprehensive features. It’s best for complex, multi-cloud, or hybrid environments with diverse workloads. Alos verify that your infrastructure can handle Commvault’s resource demands, especially for large-scale operations.

Pros

Trustworthy
Unique Features
Effective Service
Caring

Isuru W.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Fantastic product for data backup

Likeliness to Recommend

10 /10

What differentiates Commvault Cloud from other similar products?

Easy and effective to use

What is your favorite aspect of this product?

Automated backup feature

What do you dislike most about this product?

Note a thing to dislike

What recommendations would you give to someone considering this product?

Trustful backup provider

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

How We Deliver

Commvault Cloud

What is Commvault Cloud?

Company Details

Need Assistance?

Awards & Recognition

Commvault Cloud Ratings

88 Likeliness to Recommend

Down 2 Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

Down 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Commvault Cloud?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User self service User do not need to raise a service desk ticket anymore

AI tech support Technical professionals can access a generative Ai chatbot when querying the knowledge base

Encryption Encryption of sensitive and personal files on a user’s workstation.

Backup Archiving Ability to conduct archive backups for long-term storage.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Backup and Availability

Commvault Cloud Reviews

Alex W.

Cost effective cloud backup solution for SMBs

Likeliness to Recommend

Pros

Jyoti b.

Great data protection, but pricey for SMB

Likeliness to Recommend

Pros

Isuru W.

Fantastic product for data backup

Likeliness to Recommend

Pros

Most Popular Commvault Cloud Comparisons

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Title

Down 2
Since last award

Down 1
Since last award

Feature Ratings

User self service

AI tech support

Encryption

Backup Archiving

Support for Backup Types

Security

Compliance

Media Support

Mailbox Backup Restore

Granular Restore

Permissions Awareness

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement