What is Cognito Forms?
Create unlimited forms with our easy-to-use, drag-and-drop form builder that has the layout and flexibility you need. Customize your style and embed your responsive form directly on your website or blog. Receive customized email notifications, view your entries from any device and create custom views to manage your workflow.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
2
Since last award
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cognito Forms?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Security
Field Configuration and Customization
Electronic Signatures
Drag and Drop Design
Mobility
Workflow Automation
APIs and Integration
Version Management
State Transformation
Data Analysis and Survey Function
Vendor Capability Ratings
Business Value Created
Vendor Support
Ease of Implementation
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Cognito Forms Reviews
Brian H.
- Role: Industry Specific Role
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Apr 2024
Free Features Delight, lacks some QoL
Likeliness to Recommend
What differentiates Cognito Forms from other similar products?
My chief competitor under consideration is Google Forms. Cognito surpasses them through their UI/UX experience.
What is your favorite aspect of this product?
Conditional logic embedded in the forms
What do you dislike most about this product?
Lack of easy integration with with other products - Google Forms will always have easy and native integration with google sheets.
What recommendations would you give to someone considering this product?
If you are looking to throw a handful of questions on a form, this might not be your product. But, if you are looking for more of a information management / user feedback engine, Cognito is for you.
Pros
- Inspires Innovation
- Caring
- Respectful
- Generous Negotitation
Haley N.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Versatile product with a nice price!
Likeliness to Recommend
What differentiates Cognito Forms from other similar products?
Workflow automation, range of payment providers, task driving processes, and unique but powerful integrations.
What is your favorite aspect of this product?
We started out using this product to manage patient intake, but realized it did so much more!
What do you dislike most about this product?
There isn't anything I dislike about this product.
What recommendations would you give to someone considering this product?
Consider the tools you use and your internal and external processes to see if there is an opportunity for automation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Russell B.
- Role: C-Level
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Dec 2022
Absolutely essential for online form creation
Likeliness to Recommend
What differentiates Cognito Forms from other similar products?
Quality of the form design, options for data encryption, integration with payment processors, ability to embed forms using iFrame, ease of sharing templates.
What is your favorite aspect of this product?
Conditional logic allows businesses to highly customize the user experience while completing data collection forms. Answer piping makes the process feel less impersonal. Robust integration with Zapier. Support will look at the specific form that you are asking about and tell you exactly how to fix your problem - no generic responses!
What do you dislike most about this product?
The forms links are tied to the account name. You cannot change the name on the account without breaking all existing links. The syntax Cognito uses for calculations is extremely unintuitive to non programmers and is a frequent source of frustration and wasted time. The self-help resources rarely answer my questions and so I usually end up having to contact support, which creates development lag while waiting for their response. Retrieval of encrypted data is extremely cumbersome if not using a third party integration.
What recommendations would you give to someone considering this product?
It is a great option for online data gathering.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Wastes Time
