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Cognito Forms

Cognito Forms

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Cognito Forms
8.8 /10

What is Cognito Forms?

Create unlimited forms with our easy-to-use, drag-and-drop form builder that has the layout and flexibility you need. Customize your style and embed your responsive form directly on your website or blog. Receive customized email notifications, view your entries from any device and create custom views to manage your workflow.

Company Details


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Awards & Recognition

Cognito Forms won the following awards in the Online Forms category

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Cognito Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cognito Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

97 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cognito Forms?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Feature Ratings

Average 87

Version Management

91

Security

90

Field Configuration and Customization

90

Mobility

89

Electronic Signatures

89

State Transformation

88

Drag and Drop Design

88

Workflow Automation

85

APIs and Integration

84

Data Analysis and Survey Function

80

Vendor Capability Ratings

Average 86

Ease of IT Administration

93

Vendor Support

92

Business Value Created

91

Ease of Implementation

90

Ease of Customization

89

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Product Strategy and Rate of Improvement

84

Ease of Data Integration

78

Availability and Quality of Training

77

Cognito Forms Reviews

RICHARD R.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Makes me look for processes to convert to Cognito

Likeliness to Recommend

10 /10

What differentiates Cognito Forms from other similar products?

Many packages start with data and then put the form on top. I like not having to think about the data format, but what I want to capture.

What is your favorite aspect of this product?

The different field types and workflows. Sam in support rocks!

What do you dislike most about this product?

Some of the items under publish and workflow escape me, but I think that is just my old brain.

What recommendations would you give to someone considering this product?

Be prepared to start converting everything to CognitoForms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

M E.

  • Role: Consultant
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Feature-rich product that is easy to create forms

Likeliness to Recommend

10 /10

What differentiates Cognito Forms from other similar products?

Simple and logical format with the ability to automate.

What is your favorite aspect of this product?

Skip logic and export of data

What do you dislike most about this product?

No provided reports for surveys.

What recommendations would you give to someone considering this product?

Try the robust free version to see if it meets needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Desiree H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Our team LOVES Cognito Forms!

Likeliness to Recommend

10 /10

What differentiates Cognito Forms from other similar products?

The team at Cognito Forms are above the rest. They are quick to respond, keep you apprised of any updates until the issue is resolved, and are extremely kind in their service. No question is too small and they help you along the way so you come away with a greater understanding of the product. They are open to new ideas on integrations and features to ultimately make the end-user experience its absolute best.

What is your favorite aspect of this product?

The ease of the platform and the kindness, efficiency, and knowledge of the Cognito team!

What do you dislike most about this product?

Not all of our desired features are available as of yet, but the team has been so helpful in letting us know when it is available or will be available.

What recommendations would you give to someone considering this product?

You won't regret it. Cognito Forms will be the best choice you ever made - for your business and your sanity!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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