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ClickUp

ClickUp

Composite Score
9.0 /10
CX Score
9.2 /10

What is ClickUp?

Build ClickUp into your own mission control center - small team or large team, simple workflows or complex workflows. One platform for everything. Bring everything together in one centralized place to manage all your productivity needs and track progress with custom Dashboards.

Company Details


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Awards & Recognition

ClickUp won the following awards in the Project Management - Enterprise category

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ClickUp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ClickUp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickUp?

1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Acts with Integrity

Feature Ratings

Average 85

Collaboration

91

Workflow Management

90

Resource Management

86

Document Management

86

Planning and Scheduling

86

Dependency and Milestone Tracking

86

Time & Expense Tracking

84

Hierarchical Task Management

83

Reporting

82

Budget Management

82

Mobile Access

77

Vendor Capability Ratings

Average 84

Quality of Features

89

Breadth of Features

89

Business Value Created

88

Ease of Data Integration

87

Ease of Implementation

87

Ease of Customization

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

83

Availability and Quality of Training

81

Usability and Intuitiveness

80

Vendor Support

78

ClickUp Reviews

Justin H.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy to use and strong features

Likeliness to Recommend

8 /10

What differentiates ClickUp from other similar products?

ClickUp is excellent for project management where collaboration is needed. For me what differentiates them from competitors such as Basecamp, for example, is that they are able to maintain a simple and intuitive user interface without sacrificing a full and robust feature set. This is not an easy task and many products fail to strike the balance.

What is your favorite aspect of this product?

Ease and simplicity of use - our team was able to implement in a very short time period and make meaningful use of the breadth of features. It's enjoyable and clean interface helps you find what you need quickly and collaborate with ease.

What do you dislike most about this product?

There's not much to dislike - previous complaints I had with the product have been addressed with updates, which is also a good indicator of responsiveness to their customer community. I do wish there was a easier set up for a quick-access team chat for intra-office communications.

What recommendations would you give to someone considering this product?

ClickUp would be a great fit if your team needs basic project management and collaboration, but finds simpler products such as Trello or Basecamp to be somewhat lacking in the features you need. Similar to those products, ClickUp is easy to use, but can also provide a decent feature set.

Pros

  • Performance Enhancing
  • Helps Innovate
  • Trustworthy
  • Saves Time

Jason T.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Clickup, best tool for my work team

Likeliness to Recommend

10 /10

What differentiates ClickUp from other similar products?

This is one of the most complete and easy to use software that we have used in our work team. It helps us to complete the assigned tasks, making the project management more organized and the communication between team members more fluid and efficient. Having the Gantt chart at hand always allows us to see how far we have progressed with a project, making it easier for us to streamline it.

What is your favorite aspect of this product?

It is very easy to use; reporting the progress of activities and assignments is very simple. Drag and drop is a plus that makes everyone's life easier. It also has a real time chat that helps us to be always in touch with any inconvenience. The reminders and alarms ensure that we meet the objectives and assigned activities on time.

What do you dislike most about this product?

When a lot of information is indexed, the system tends to become slow. The mobile application does not have all the functions of the web version, so it is not very useful outside the office. Its reports are not very complete, it leaves out a lot of relevant information that is needed to be aware of the project and its progress.

What recommendations would you give to someone considering this product?

Clickup can make all the tasks of the different departments be executed in record time, since it allows you to organize and execute them in an easier and more effective way. Not remembering a task is no longer an excuse, since real-time alarms and notifications allow you to work at the pace the project needs.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Effective Service

Shaunak P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Feature are simply the great for Teams & Projects!

Likeliness to Recommend

9 /10

What differentiates ClickUp from other similar products?

ClickUp is a pro-level project/product management SaaS and is trending over every rival because of its focus on Agile and Scrum-based environments of the company. They offer a wide range of functionality from tracking time, project timelines, documentation, and also hiring and analysis. Our admin can actually analyze each minute of our productivity. No other SaaS platform offers such analytics with ongoing and distributed task lists.

What is your favorite aspect of this product?

I and my team use ClickUp in the capacity of Project management, tracking time for developers like me is very easy. It provides the various needful status of tasks such as on-hold, completed, rejected, etc., and it also provides an amazing medium to post comments as a justification for the status. This really makes it extremely easy for managers and team leaders to check on the progress.

What do you dislike most about this product?

I wish I could use the time tracking facility from my mobile application and connect custom domains in free tier plans. While in a meeting with screen share I would refrain myself to open my company-related portals to stop timers when I am not working over that task, anyhow we can edit the time recordings manually.

What recommendations would you give to someone considering this product?

If you are looking for Agile-based project management tools, ClickUp is the right choice for you, with ever-increasing support and community guides you can easily start using this Software.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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