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ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Saves Time

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Topic Generator

86

Article Summarizer

86

Multi-Language Support

84

Style and Tone Suggestions

84

Text Personalization

83

Long Form Content Generation

83

Customization

82

Templates

81

Integration

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

84

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

80

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

80

Vendor Support

76

ChatGPT Reviews

Ravinder C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

ChatGPT - Your Trusted AI Knowledge Partner

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its natural conversational ability, broad knowledge base, and context-aware responses. Unlike many other AI tools, it adapts to different tones, understands nuanced queries, and delivers detailed, coherent answers across a wide range of topics. Its integration flexibility and continuous learning improvements further set it apart as a truly versatile AI assistant.

What is your favorite aspect of this product?

Its ability to understand context and respond naturally makes interactions feel seamless and intuitive. Whether it's writing, brainstorming, coding, or solving problems, the experience is like collaborating with a knowledgeable and helpful teammate.

What do you dislike most about this product?

Image rendering and creation still need improvement quality and accuracy can vary, especially for complex or highly specific visuals. There's room to make it more consistent and detailed.

What recommendations would you give to someone considering this product?

Highly recommended for anyone needing writing, coding, brainstorming, or research support.

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Shivprasad S.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

chatgpt a game changer for day to day tasks

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out with its natural, conversational tone, deep contextual understanding, and broad knowledge across topics. It adapts to user preferences, supports code, documents, and images, and integrates tools for real-time tasks—offering a more versatile and human-like AI experience.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its ability to understand context and carry on meaningful, coherent conversations across multiple interactions. It feels less like using a tool and more like talking to a helpful, knowledgeable assistant who remembers your goals and style.

What do you dislike most about this product?

What I dislike most about ChatGPT is that it can sometimes provide overly confident answers even when uncertain or lacking up-to-date information. This can be misleading if not cross-checked, especially for critical or time-sensitive topics.

What recommendations would you give to someone considering this product?

If you're considering ChatGPT, start by exploring its strengths in brainstorming, writing, coding, and learning support. Be clear with your prompts for best results, and always verify critical or real-time information. Use it as a creative partner, not a final authority.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Caring

Clark L.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Like a Second Brain That Doesn’t Sleep

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

What makes ChatGPT different from all the other productivity tools I’ve used is how it adapts to whatever I throw at it—content briefs, SEO meta description ideas, outreach email rewrites, competitor research breakdowns.

What is your favorite aspect of this product?

I’ve even used it mid-client-call to check how best to explain a complex SEO concept, and it delivered on the fly.

What do you dislike most about this product?

I might start with a technical SEO task and five queries later, it’s forgotten where we began. Also, there are moments where it sounds confident—but is completely wrong. So yeah, fact-checking is non-negotiable.

What recommendations would you give to someone considering this product?

do the training across your content, tech, and account teams. It’s brilliant, but only if you know how to guide it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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