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OpenAI

ChatGPT

Composite Score
8.8 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
3% Neutral
96% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 81

Summarization & Explanation

85

Multi-Language Support

83

Natural Language Generation

83

Code Completion

83

Commenting

81

Refactoring

79

Bug Detection

78

Unit Tests

78

IDE Integration

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

84

Quality of Features

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

79

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

78

Vendor Support

76

ChatGPT Reviews

Andrew L.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2026

Chat GPT for Startups - Codex shines

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

I believe it's token usage and the rate plans. They are significantly better than Anthropic's and others from what I'm aware of.

What is your favorite aspect of this product?

Codex integration with VS Code was a game-changer. Running one instance of 5.4 outside of VS Code, and Codex inside, supercharged productivity.

What do you dislike most about this product?

The creative image and visual creation side of Chat GPT is still not very good.

What recommendations would you give to someone considering this product?

Great for technical and text-based problems, still not very good on the visual side yet.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Shiwam M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2026

Solid tool that requires more customization.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is extremely versatile, handling everything from complex coding to creative brainstorming more effectively than most tools. The new reasoning models are a significant improvement, making responses appear more logical and thought-out rather than simply generated. The main disadvantage is the lack of organization. My sidebar is disorganized, and it desperately needs a folder system or tags to keep different projects separated. More UI customization for eye comfort during long sessions would also be a welcome addition.

What is your favorite aspect of this product?

My favorite feature of ChatGPT is its incredible versatility. It truly is a "jack-of-all-trades"—I can use it to debug a complex script in the morning and then request a creative bedtime story for my children in the evening. It understands context so well that I don't have to constantly reset or explain who I am, making it feel more like a personal assistant than a search bot.

What do you dislike most about this product?

What I dislike the most about the chat history is its lack of organization. My sidebar is completely disorganized because there is no way to create folders or tag my projects. I spend far too much time scrolling to find a work draft from last week. I find the 'personality' to be a bit repetitive at times. It's often too agreeable—I'd rather it challenged my ideas more than simply saying every suggestion I make is 'great' or 'insightful.' It makes the feedback seem hollow.

What recommendations would you give to someone considering this product?

To avoid having to repeat yourself in every chat, my main recommendation is to use the 'Custom Instructions' feature right away. Additionally, use the 'Reasoning' models for challenging tasks like math or coding; they are slower than the standard chat mode but far more accurate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Ritesh D.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

ChatGPT: A Game-Changing Coding Ally for Seamless.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT excels with versatile, contextual responses, flexible prompting, and strong code generation. Its conversational depth, plugin support, and continuous updates set it apart from less adaptive AI tools.

What is your favorite aspect of this product?

ChatGPT's ability to provide clear, contextual code with explanations, adapting to my prompts across languages and frameworks.

What do you dislike most about this product?

ChatGPT's occasional verbosity and minor inaccuracies in niche coding scenarios can frustrate, requiring extra prompt tweaking.

What recommendations would you give to someone considering this product?

Try ChatGPT's free tier to test its coding capabilities. Use specific, detailed prompts for optimal results. Explore plugins for added functionality. Be prepared to refine responses for niche tasks. Consider a paid plan for higher usage limits if you code daily.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

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