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ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

Down 1
Since last award

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
91%
Conflict Resolution:
92%
Strategy & Innovation:
96%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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1% Negative
2% Neutral
97% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Summarization & Explanation

86

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Refactoring

79

Bug Detection

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

84

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Ease of IT Administration

80

Ease of Data Integration

79

Availability and Quality of Training

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Akorede A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Beautiful software, Free plan very useful.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

First mover bias. And it is easy to use

What is your favorite aspect of this product?

Don’t have to pay to access most features

What do you dislike most about this product?

Expensive payment plan

What recommendations would you give to someone considering this product?

Use free plan

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Samson A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Works well.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT's primary differentiators are its user-friendly interface, its massive brand recognition, and its extensive ecosystem through the GPT Store and API. While competitors may surpass it in specific metrics, ChatGPT's ease of use and first-mover advantage have made it the most widely adopted AI chatbot.

What is your favorite aspect of this product?

hatGPT democratized access to advanced AI

What do you dislike most about this product?

I don't like that ChatGPT can hallucinate. For example, I asked it to tell me where I could fly to from my local airport and it claimed that I could fly to a number of places that I in fact could not. Only when I challenged it did it correct itself.

What recommendations would you give to someone considering this product?

Provide Context: Give ChatGPT enough background information about the product, target audience, and desired outcome.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Client Friendly Policies

Dewang S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Incredibly Helpful AI assistant.

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

For me, ChatGPT stands out because of its natural, conversational responses and versatility across tasks

What is your favorite aspect of this product?

I really enjoy how quickly ChatGPT helps me think through problems, draft content, or generate ideas.

What do you dislike most about this product?

At times, it lacks deeper memory across sessions or can't keep track of long-term projects.

What recommendations would you give to someone considering this product?

I’d recommend clearly defining how your team will use ChatGPT and investing time in exploring all its capabilities.

Pros

  • Fair
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

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