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ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
8.9 /10
CX Score
9.2 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Code Generation category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

Down 1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

Down 2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
91%
Conflict Resolution:
92%
Strategy & Innovation:
96%
Service Experience:
96%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

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1% Negative
2% Neutral
97% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Summarization & Explanation

85

Code Completion

83

Natural Language Generation

83

Multi-Language Support

83

Commenting

81

Bug Detection

79

Refactoring

79

IDE Integration

78

Unit Tests

78

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Product Strategy and Rate of Improvement

82

Breadth of Features

81

Ease of IT Administration

80

Availability and Quality of Training

79

Ease of Data Integration

79

Ease of Customization

77

Vendor Support

75

ChatGPT Reviews

Prasad T.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Streamlined, Collaborative and Perfect to everyone

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT stands out for its advanced language skills, ability to handle text, images, and code, personalized memory features, built-in tools like Python and image generation, and strong support for both creative and professional tasks.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its versatility—whether you need help with writing, coding, brainstorming ideas, or learning new topics, it adapts quickly and provides clear, useful responses every time.

What do you dislike most about this product?

The biggest drawback of ChatGPT is that it can sometimes provide confident-sounding but incorrect or outdated information, so users need to verify critical facts independently.

What recommendations would you give to someone considering this product?

If you’re considering ChatGPT, use it as a helpful assistant but verify key info, explore its many capabilities, consider premium features for advanced needs, and stay updated on improvements.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

Vikash K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

best AI code generator for daily usecase

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The chatgpt provides a quick accessible interface without even login

What is your favorite aspect of this product?

It stores the previous converstion and give a good limit for characters.

What do you dislike most about this product?

The responses are not up to mark and integration with the compiler.

What recommendations would you give to someone considering this product?

This is go to AI code generator who is starting to use AI

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Fabio P.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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