
What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
Down
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 91%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 96%
- Service Experience:
- 96%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Summarization & Explanation
Code Completion
Natural Language Generation
Multi-Language Support
Commenting
Refactoring
Bug Detection
IDE Integration
Unit Tests
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Vendor Support
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ChatGPT Reviews

Akorede A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2025
Beautiful software, Free plan very useful.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
First mover bias. And it is easy to use
What is your favorite aspect of this product?
Don’t have to pay to access most features
What do you dislike most about this product?
Expensive payment plan
What recommendations would you give to someone considering this product?
Use free plan
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features

Samson A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2025
Works well.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT's primary differentiators are its user-friendly interface, its massive brand recognition, and its extensive ecosystem through the GPT Store and API. While competitors may surpass it in specific metrics, ChatGPT's ease of use and first-mover advantage have made it the most widely adopted AI chatbot.
What is your favorite aspect of this product?
hatGPT democratized access to advanced AI
What do you dislike most about this product?
I don't like that ChatGPT can hallucinate. For example, I asked it to tell me where I could fly to from my local airport and it claimed that I could fly to a number of places that I in fact could not. Only when I challenged it did it correct itself.
What recommendations would you give to someone considering this product?
Provide Context: Give ChatGPT enough background information about the product, target audience, and desired outcome.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Client Friendly Policies
Dewang S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Incredibly Helpful AI assistant.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
For me, ChatGPT stands out because of its natural, conversational responses and versatility across tasks
What is your favorite aspect of this product?
I really enjoy how quickly ChatGPT helps me think through problems, draft content, or generate ideas.
What do you dislike most about this product?
At times, it lacks deeper memory across sessions or can't keep track of long-term projects.
What recommendations would you give to someone considering this product?
I’d recommend clearly defining how your team will use ChatGPT and investing time in exploring all its capabilities.
Pros
- Fair
- Helps Innovate
- Continually Improving Product
- Performance Enhancing