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ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Muhammad L.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Great Product and is continually improving!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

Its breadth of features is the best part, so its useful for people from all domains. Ti can do it all wether it is AI photo generation, code generation, article writing, summary and anything an AI is currently capable of.

What is your favorite aspect of this product?

Its wide range of use and features.

What do you dislike most about this product?

Given its wide range of features that makes it not the best in any of them. So its like jack of all trades but master of none kind of situation with Chat GPT unfortunately.

What recommendations would you give to someone considering this product?

Definitely try it, Its free version is also available and that gives a good idea of it capabilties.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Simeone C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Great integration

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT offers customizable tools, allowing users to switch between various capabilities such as code interpretation, document analysis, and real-time web browsing.

What is your favorite aspect of this product?

The ability to integrate various tools and maintain context across conversations enhances its usability and makes it feel like a truly adaptive assistant.

What do you dislike most about this product?

While it can handle a wide range of topics, it sometimes requires external validation to ensure complete reliability, particularly in technical fields or highly specific queries.

What recommendations would you give to someone considering this product?

I'd recommend taking advantage of its tool integration, like code interpretation and web browsing, if available, as they greatly enhance its functionality for technical and research tasks.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Precious E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use!

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

The best trained AI

What is your favorite aspect of this product?

The robustness

What do you dislike most about this product?

How it can reply too blindly on prompts.

What recommendations would you give to someone considering this product?

Best product to use as a beginner.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Effective Service