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ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

CA Ayushi A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Provides fast output, but outdated information

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

Feature of providing open-ended information

What is your favorite aspect of this product?

Keeping track of the context of the conversation

What do you dislike most about this product?

Lack of up-to-date and reliable information

What recommendations would you give to someone considering this product?

Anyone looking for faster response can try this product but one thing to be kept in mind is that this product does not always provide accurate responses. So, one has to analyze whether the response provided is applicable in their scenario or not.

Pros

  • Client Friendly Policies
  • Fair
  • Altruistic
  • Acts with Integrity

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Less Productive

Jennifer S.

  • Role: C-Level
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

The One Product We Cannot Live Without

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

The extensive features of the ChatGPT 4 are so all inclusive and extensive, we rely heavily on it for everything from copywriting to design to coding. We have found such an extensive list of features in the included list of GPTs that encompass research, analysis, coding, programming, writing, design and even contract drafts. It is the all-inclusive unicorn of AI.

What is your favorite aspect of this product?

The rapid deployment of marketing programs, Python script, webpages, productivity, Logos and graphics and copy for newsletters and organizational literature for a mindblowingly low price is just unfathomable. We are so inspired by the features, we utilize Team Workspace so all can use its features.

What do you dislike most about this product?

Because it is OpenAI, naturally security threat and privacy cannot be ignored. This is easily circumvented by avoiding any proprietary or protected information being used or referenced in the product. It also can generate incorrect answers. Again, this is to be expected, and work must always be double checked. It still cuts costs and time. Use wisely and with caution.

What recommendations would you give to someone considering this product?

As mentioned before, use this wisely and be aware of benefits and risks. Research and be well-trained on a deep dive in proper commands to dial down output by asking for things very specifically. Additionally, research and learn the best ways to "train" AI to customize its voice and output for your needs. Leverage it wherever possible and use it to streamline or reduce time on projects but preserve the security of any PPI, algorithms, proprietary and protected information.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ebad U.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

ChatGPT is my personal assistant

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

It has all the features, I do grammar check, proofreading but roleplay sets CHatGPT a part from other similar products

What is your favorite aspect of this product?

Roleplay is my favorite aspect of ChatGPT.

What do you dislike most about this product?

The content created by ChatGPT is lengthy and lack human like approach.

What recommendations would you give to someone considering this product?

Make content human like and try to find reliable sources from internet when brainstorming

Pros

  • Enables Productivity
  • Unique Features
  • Caring
  • Saves Time