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ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Shalyn F.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Very easy to use to product

Likeliness to Recommend

6 /10

What differentiates ChatGPT from other similar products?

How quickly it learns from what you say to it

What is your favorite aspect of this product?

I like how convenient and easy it is to quick little things

What do you dislike most about this product?

I do not like that it does not always format things nicely

What recommendations would you give to someone considering this product?

I would recommend it as a way to inspire your writing

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Helps Innovate

Nisarg S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use. But it needs updates urgently.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT has text generation capability with Images generation via DALL·E 3 too. It is more advanced GPT in the Market for industrial use. If your focus is on versatile content creation and customer service, ChatGPT is a matching tool. Google Gemini is for personalized e-commerce experiences. For advanced data analysis with strong privacy measures, Claude 3.5 (Sonnet) is a good choice.

What is your favorite aspect of this product?

Content Creation in all genres.

What do you dislike most about this product?

Image Generation via DALL·E 3. And not up-to-date data with the main competition with Google Gemini.

What recommendations would you give to someone considering this product?

If you want to do manual tasks, which AI can do easily, then this is a great tool. There is a lot of scope to expand and increase it's service offerings. Sample Tasks Done by ChatGPT : Code computer programs and check for bugs in code. Generate emails. Create articles, podcasts or presentations. Script social media posts. Create titles for articles. Find keywords for search engine optimization. Make articles, blog posts and quizzes for websites. Generating product descriptions. Playing games. and much more...

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements

Deep k.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Best ai assistant for many works.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

fast responses and clear and accurate content.

What is your favorite aspect of this product?

east to use. fast responses. relevant and accurate.

What do you dislike most about this product?

limited chats.

What recommendations would you give to someone considering this product?

best ai assistant for you content generations.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Efficient Service