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ChatGPT Logo
ChatGPT Logo
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

Arjun S.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

AI generative text results at your fingertips.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT can provide personalized and custom experience and results as tailored result to each user according to situation. It can compose emails, write essays etc as per requirement as text based AI tools are very enhanced and superior than similar alternatives.

What is your favorite aspect of this product?

The results to queries are very fast and reliable. I use ChatGPT AI text generator for my ad campaigns as it provides excellent creative ad keywords and headlines which are eye catching and effective as well.

What do you dislike most about this product?

The database is not up to date as it can only show search result from database before September 2021. Sometimes the personalized search result are too generic and basic that the results does not look organic.

What recommendations would you give to someone considering this product?

I would highly recommend everyone to use ChatGPT as a guide and helping tool for their work schedule or day to day task as well.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Sukesh H.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

ChatGPT - massive productivity saver

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT retains context which makes prompting easier and answers effective

What is your favorite aspect of this product?

It understands conversations and hence easier to use. Its always available.

What do you dislike most about this product?

Occasionally returns inaccurate answers which requires multiple prompts

What recommendations would you give to someone considering this product?

Train your folks in prompting and chatgpt is going to be a massive productivity booster.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Paweł M.

  • Role: C-Level
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

The leading LLM provider out there

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT is notable for its advanced natural language processing capabilities, which allow it to produce human-like text. This makes it a versatile tool for content creation and brainstorming. It is the market leader and currently the only company offering such a seamless product experience. We use the Mac app for various purposes.

What is your favorite aspect of this product?

One of the things I really appreciate about ChatGPT is its impressive ability to comprehensively handle a wide array of topics with coherent and contextually relevant responses. I find it incredibly valuable for brainstorming new ideas, creating content, revising existing material, translating languages, and integrating it into various contextual process automation workflows.

What do you dislike most about this product?

One downside is that ChatGPT occasionally produces responses that lack depth or miss nuances, especially on complex subjects.

What recommendations would you give to someone considering this product?

Frankly, it's essential to explore multiple LLMs and select the one that perfectly aligns with your specific requirements. This is a crucial decision that can greatly impact your success.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Security Frustrates