What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceChatGPT Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ChatGPT.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Reliable
- Performance Enhancing
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Topic Generator
Article Summarizer
Multi-Language Support
Style and Tone Suggestions
Text Personalization
Long Form Content Generation
Customization
Templates
Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Also Featured in...
ChatGPT Reviews
- Role: Consultant
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Mar 2024
Free, easy-to-use software that streamlines work!
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Glory S.
- Role: Operations
- Industry: Insurance
- Involvement: End User of Application
Submitted Jan 2024
In the present era, Chatgpt is a must .
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Chatgpt is very scalable. From my experience, I cannot name any other generative AI ( artificial intelligence ) tool with the strong capability of Chatgpt to simultaneously respond to multiple queries. This makes it ideal for managing concurrent interactions with customers during peak periods in customer interactions , without my organization incurring additional financial cost or needing additional support staffs.
What is your favorite aspect of this product?
I like Chatgpt's multi-lingual capabilities. This makes Chatgpt ideal for communicating with a diverse customer-base across multiple geographical location like ours.
What do you dislike most about this product?
When we have used it in customer facing scenarios, Chatpgt has sometimes struggled with complex customer queries. In such scenarios, its responses have ranged between being unsatisfactory and in some cases, misleading.
What recommendations would you give to someone considering this product?
When embedding Chatgpt into customer facing support channels, it is important to inform customers that they are communicating with an Ai (artificial intelligence ) tool. This helps to manage the expectations of customers.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Jamie C.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Dec 2023
My preferred generative AI platform.
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
Unlike most other generative AI platforms which we have trialed at my company, Chatgpt is able to maintain context in the course of a conversation. This makes Chatgpt's response to be more dynamic , realistic and ideal for chat-based interactions , which is how we have mainly made use of the Chatgpt platform.
What is your favorite aspect of this product?
Chatgpt is able to personalize conversations and my department has found this handy for our Chatgpt powered chatbots. The ability of Chatgpt to personalize conversations, makes it very ideal for the ambiguous and open ended nature of chat queries with customers.
What do you dislike most about this product?
Chatgpt comes with potential privacy and security concerns. This has meant that my department has always had to verify every content generated or semi-generated using Chatgpt, to ensure that the content does comply with local privacy regulations.
What recommendations would you give to someone considering this product?
Important for prospective teams seeking to adopt Chatgpt to set clear objectives of what they seek to achieve by using this generative AI platform and then identify the strongpoints and limitations of Chatgpt.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
