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ChatGPT Logo Award Winner Product Badge
ChatGPT Logo Award Winner Product Badge
OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative
2% Neutral
96% Positive

Pros

  • Helps Innovate
  • Saves Time
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

87

Grammar and Spellcheck

86

Topic Generator

86

Article Summarizer

86

Multi-Language Support

84

Style and Tone Suggestions

84

Text Personalization

83

Long Form Content Generation

83

Customization

82

Templates

80

Integration

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Usability and Intuitiveness

85

Business Value Created

85

Quality of Features

83

Breadth of Features

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

80

Ease of IT Administration

80

Ease of Customization

80

Availability and Quality of Training

80

Vendor Support

76

ChatGPT Reviews

Vivek C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

ChatGPT: The Bot that revolutionized IT

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT was trained on a large bunch of data, around 570GB of datasets so this makes it stand apart from its competitors in accuracy. ChatGPT is accurate in its result due to this point.

What is your favorite aspect of this product?

My favorite aspect of ChatGPT is its responses are personalized and human-like so it does not feel like users are talking to a bot, which makes it entertaining and engaging.

What do you dislike most about this product?

I dislike its mathematical errors which it does on regular basis, sometimes ChatGPT fails to calculate even simple mathematical operations.

What recommendations would you give to someone considering this product?

ChatGPT provides a lot of features in its free product, so using it thoroughly can help users on getting a clear idea if they really want to proceed with buying the paid subscription.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Maryam A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Provides useful answers.

Likeliness to Recommend

9 /10

What differentiates ChatGPT from other similar products?

ChatGPT has the ability to comprehend the context of a discussion and react appropriately. In order to keep coherence and continuity in a conversation, you might recollect prior knowledge. With its extensive knowledge base, ChatGPT is able to offer well-informed responses in a variety of subjects, including science, technology, culture, and entertainment.

What is your favorite aspect of this product?

I like ChatGPT, it can use input text to produce logical and contextualized responses. You can participate in discussions, understand and respond to queries and impart knowledge on a wide range of topics.

What do you dislike most about this product?

Because ChatGPT is trained on real-world data, biases inherent in that data may be reflected in it, and occasionally exacerbated. In some circumstances, this may result in biased or incorrect reactions.

What recommendations would you give to someone considering this product?

I suggestChatGPT is adaptable, it can handle a wide range of topics and discussion styles. It can be configured to communicate officially or informally, depending on each need.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dennis J.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic Product! Easy to Use.

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

ChatGPT gives the best answer and is the most accurate so far.

What is your favorite aspect of this product?

The favorite part is that you always have someone to test your ideas to, so you can make them better.

What do you dislike most about this product?

The up-to-date information, sometimes it's more difficult to get that information and I use other softwares for that.

What recommendations would you give to someone considering this product?

I would strongly suggest everyone to start out with the free version first, and if they enjoy it, to invest in the paid version, as it's so much more powerful!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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