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OpenAI

ChatGPT

Composite Score

8.9 /10

CX Score

9.2 /10

736 Reviews Write a Review

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details

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Awards & Recognition

ChatGPT won the following awards in the AI Writing Assistants category

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2026 Emotional Footprint Champion

Latest Award, 2026

2026 Data Quadrant Champion

2026

3 Top Rated Capabilities

4 Top Rated Features

2026

2025 Emotional Footprint Champion

2025

Strategy and Innovation

2025

2025 Data Quadrant Champion

2025

3 Top Rated Capabilities

5 Top Rated Features

2025

ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

2% Negative

2% Neutral

96% Positive

Pros

Saves Time
Helps Innovate
Enables Productivity
Inspires Innovation

Feature Ratings

Average 84

Artificial Intelligence and Natural Language Processing

Article Summarizer

Grammar and Spellcheck

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Long Form Content Generation

Auto-Completion and Predictive Text

Templates

Vendor Capability Ratings

Average 82

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

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AI Content Creation and Optimization

Score 8.9

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AI Code Generation

Score 8.8

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ChatGPT Reviews

Michael F.

Role: Sales Marketing
Industry: Utilities
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

Very helpful in daily business

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

It is easy to use

What is your favorite aspect of this product?

It helps with different everyday tasks.

What do you dislike most about this product?

Sometimes.it is not able to summarize well.

What recommendations would you give to someone considering this product?

Just try it out and ask ChatGPT everything which will help you.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

CA Ayushi A.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Provides fast output, but outdated information

Likeliness to Recommend

7 /10

What differentiates ChatGPT from other similar products?

Feature of providing open-ended information

What is your favorite aspect of this product?

Keeping track of the context of the conversation

What do you dislike most about this product?

Lack of up-to-date and reliable information

What recommendations would you give to someone considering this product?

Anyone looking for faster response can try this product but one thing to be kept in mind is that this product does not always provide accurate responses. So, one has to analyze whether the response provided is applicable in their scenario or not.

Pros

Client Friendly Policies
Fair
Altruistic
Acts with Integrity

Cons

Less Reliable
Less Performance Enhancing
Less Productive

Sumit S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Absolute magic!

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

It is a fantastic product to use. I do not believe there is any other competitor product which is as matured as ChatGPT.

What is your favorite aspect of this product?

Topic generation, just by providing a small set of keywords, it generates the details of that topic.

What do you dislike most about this product?

It is very costly. I had to pay a huge amount of money just to make its use for short period of time.

What recommendations would you give to someone considering this product?

Awesome product to use but a bit pricey.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Events

ChatGPT

What is ChatGPT?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2026 Data Quadrant Champion

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

ChatGPT Ratings

91 Likeliness to Recommend

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love ChatGPT?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Artificial Intelligence and Natural Language Processing System recommends automated similar ideas, idea clustering, automated personalized user recommendations on content, and more.

Article Summarizer Receive summaries of any type of content, followed by drafted responses to content-specific prompts.

Grammar and Spellcheck Rephrase or rewrite work to adjust length, detect grammar mistakes such as spelling and punctuation, and match style of content.

Topic Generator Supply of outlines, perspectives, and brainstorming options for proposed ideas.

Multi-Language Support Recieve content or translate text into multiple different languages.

Style and Tone Suggestions Ensures consistent brand identity across all content and that all work remains true to the brand's pre-established voice.

Text Personalization Generate different versions of existing text to find the most effective wording for specific situations, and expected traffic based on competitor data.

Customization Allows users to customize the writing assistant's suggestions based on their specific writing style or preferences.

Long Form Content Generation Prompt content creation with a single word or basic instructions and receive a list of fully-drafted responses.

Auto-Completion and Predictive Text Software offers suggestions for the next word or phrase as the user types based on context and commonly used phrases.

Templates Templates that have options to form blog posts and articles, social media posts, paid ads, emails, or product descriptions for any content needs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

AI Content Creation and Optimization

AI Code Generation

ChatGPT Reviews

Michael F.

Very helpful in daily business

Likeliness to Recommend

Pros

CA Ayushi A.

Provides fast output, but outdated information

Likeliness to Recommend

Pros

Cons

Sumit S.

Absolute magic!

Likeliness to Recommend

Pros

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Schedule Your Call

1
Since last award

Feature Ratings

Artificial Intelligence and Natural Language Processing

Article Summarizer

Grammar and Spellcheck

Topic Generator

Multi-Language Support

Style and Tone Suggestions

Text Personalization

Customization

Long Form Content Generation

Auto-Completion and Predictive Text

Templates

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Breadth of Features

Quality of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support