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ChatGPT Logo
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OpenAI

ChatGPT

Composite Score
9.0 /10
CX Score
9.2 /10
ChatGPT
9.0 /10

What is ChatGPT?

ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.

Company Details


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ChatGPT Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChatGPT.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChatGPT?

1% Negative
4% Neutral
95% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Saves Time

Feature Ratings

Average 85

Vendor Capability Ratings

Average 83

ChatGPT Reviews

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Nov 2024

Good & steady but losing it's competitive edge.

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Less Friendly Negotiation
  • Vendor Friendly Policies
  • Vendor's Interest First

Jeya S.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Fastantic product!

Likeliness to Recommend

8 /10

What differentiates ChatGPT from other similar products?

Easy to use product

What is your favorite aspect of this product?

Beginner Friendly product,anyone can easily use.

What do you dislike most about this product?

Not Applicable anything as of now

What recommendations would you give to someone considering this product?

I would recommend every one to Spend time on this and fully understand the platform's capabilities

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dave M.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Model o1 is perfect for writing PRDs

Likeliness to Recommend

10 /10

What differentiates ChatGPT from other similar products?

High performance and accuracy in coding, reasoning and writing.

What is your favorite aspect of this product?

The quality of coding answers and the quality PRDs.

What do you dislike most about this product?

Frequent outages.

What recommendations would you give to someone considering this product?

Create the right budget and get your whole team into the product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing