What is Chatfuel?
Chatfuel is a #nocode chatbot solution for WhatsApp, Facebook, Instagram, and Messenger. Chatfuel is a global team on a mission to simplify the way businesses communicate with their customers via conversational marketing and messaging.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
80 Likeliness to Recommend
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2
Since last award
78 Plan to Renew
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2
Since last award
81 Satisfaction of Cost Relative to Value
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1
Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 82%
- Conflict Resolution:
- 75%
- Strategy & Innovation:
- 93%
- Service Experience:
- 82%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chatfuel?
Pros
- Inspires Innovation
- Over Delivered
- Security Protects
- Appreciates Incumbent Status
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Personalized Service
Multi-channel
Voice or Text Input
Integration With CRM
Wayfinding
Learning and Adaptability
Translation
Workflow Processing
Scheduled Availability
Natural Language Processing
Application Programming Interface
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Chatfuel Reviews
Ammy s.
- Role: Sales Marketing
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2023
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rakesh P.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Apr 2023
he Ideal Chatbot Software
Likeliness to Recommend
What differentiates Chatfuel from other similar products?
Another impressive feature is the ability to handle unrecognized responses and customize replies to users. The statistic features are also noteworthy.
What is your favorite aspect of this product?
By using Chatfuel, I have been able to effectively communicate with my customers and engage with them online. This has resulted in significant financial benefits, as well as increased productivity and improved business performance.
What do you dislike most about this product?
With Chatfuel, we've been able to prioritize other tasks since it allows for multiple communication channels with our audience, providing support without overburdening our resources.
What recommendations would you give to someone considering this product?
Chatfuel's user-friendly interface allows for easy processing and streamlined communication with clients, helping me to quickly respond to their inquiries and requests for services.
Pros
- Caring
- Client's Interest First
- Generous Negotitation
- Over Delivered
Cons
- Commodity Features
Raghu V.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Apr 2023
experience optimal chatbot automation
Likeliness to Recommend
What differentiates Chatfuel from other similar products?
One of the best aspects of Chatfuel is the ease of use in creating chatbots using the blocks or flows approach. I particularly enjoy the simplicity and manageability of the flows method, which requires no coding skills. It's also effective in delivering results.
What is your favorite aspect of this product?
integrating Chatfuel with Facebook has greatly increased interaction with our webpage users, resulting in more bookings and engagement. Previously, we had experienced issues with website visitors leaving without finding the information they needed, but Chatfuel has allowed for direct communication with our receptionists, leading to immediate assistance for our clients.
What do you dislike most about this product?
While Chatfuel already offers valuable features, there is room for further integration of functions such as database validation and chatbot expansion via social media.
What recommendations would you give to someone considering this product?
Furthermore, Chatfuel has provided valuable insights into the questions our clients have, helping us to better understand their needs and tailor our services accordingly.
Pros
- Continually Improving Product
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Cons
- Less Transparent
- Vendor's Interest First
