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Canon

Canon Therefore

Composite Score

9.0 /10

CX Score

9.1 /10

95 Reviews Write a Review

What is Canon Therefore?

Therefore™ information management software is a solution that can help organizations all around the world work smarter by offering a way to improve the storage, management, and processing of information. With Therefore™, Canon can offer a complete end-to-end solution from input management, to document management and workflow, to output management.

Company Details

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Awards & Recognition

Canon Therefore won the following awards in the Enterprise Content Management - Enterprise category

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Canon Therefore Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Canon Therefore.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Canon Therefore?

3% Negative

7% Neutral

90% Positive

Pros

Performance Enhancing
Enables Productivity
Security Protects
Continually Improving Product

Feature Ratings

Average 86

Workflow Process Automation

Search

ECM Document Management

Case Management

Web Forms Builder

Collaboration

Metadata Management

File Approvals Esignatures

Access Permissions Management

Automatic/Template Free Invoice Processing

Capture Channels

Vendor Capability Ratings

Average 85

Ease of IT Administration

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Canon Therefore Reviews

Pedro T.

Role: Finance
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Best Features and easy to use

Likeliness to Recommend

10 /10

What differentiates Canon Therefore from other similar products?

The best service with specialists who know the customer's needs. Easy to implement and use. Case Manager allow company to organize all customer record very easy.

What is your favorite aspect of this product?

Case Manager feature and full text OCR search engine.

What do you dislike most about this product?

nothing dislike

What recommendations would you give to someone considering this product?

In our case we test the system first with a evaluation license and confirm our needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2024

Excellent support!

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

John K.

Role: Information Technology
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

A Valued Investment

Likeliness to Recommend

9 /10

What differentiates Canon Therefore from other similar products?

They were able to work with us on licensing and provided unique options that integrated into our environment well.

What is your favorite aspect of this product?

The workflow management has streamlined a number of processes for us. Before Therefore, many of these processes relied on paper making it difficult with remote workers.

What do you dislike most about this product?

While they are making great strides to modernize the interface, it has a dated appearance. It detracts from its capabilities in an age of highly polished cloud applications.

What recommendations would you give to someone considering this product?

It's a quality product with amazing support and a dedicated staff behind it.

Pros

Helps Innovate
Trustworthy
Respectful
Fair

How We Deliver

Canon Therefore

What is Canon Therefore?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Canon Therefore Ratings

91 Likeliness to Recommend

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Canon Therefore?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Search The system can search an entire body of a document for a keyword or phrase.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Case Management Ability to organise and manage related documents logically and intuitively in cases which can be opened / closed, linked to workflows and have unique retention.

Web Forms Builder The ability to capture information to ECM via Form which can be published on 3rd party sites.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Automatic/Template Free Invoice Processing The ability to conduct data extraction so that pre-set templates are not required to process invoices.

Capture Channels Variety of ways a file can be ingested into the ECM system

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Canon Therefore Reviews

Pedro T.

Best Features and easy to use

Likeliness to Recommend

Pros

Excellent support!

Likeliness to Recommend

Pros

John K.

A Valued Investment

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Workflow Process Automation

Search

ECM Document Management

Case Management

Web Forms Builder

Collaboration

Metadata Management

File Approvals Esignatures

Access Permissions Management

Automatic/Template Free Invoice Processing

Capture Channels

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness