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Buffer Inc

Buffer

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Buffer
8.8 /10

What is Buffer?

A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.

Company Details


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Awards & Recognition

Buffer won the following awards in the Social Media Management - Enterprise category

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Buffer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Buffer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

90 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Buffer?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Respectful

Feature Ratings

Average 84

Social Media Channel Integration Outbound

88

Social Moderation and Workflow Management

88

Social Media Channel Integration Inbound

87

Campaign Execution

87

Social Post Archival

87

Dashboards and Visualization

85

Social Response Management

85

Social Asset Management

84

Trend Analysis

81

Contextual Analysis

81

Sentiment Analysis

79

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Ease of Data Integration

88

Quality of Features

85

Usability and Intuitiveness

85

Ease of IT Administration

84

Business Value Created

84

Ease of Customization

84

Availability and Quality of Training

82

Vendor Support

81

Breadth of Features

80

Product Strategy and Rate of Improvement

80

Buffer Reviews

Erick C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Practical, reliable, but limited in its free plan

Likeliness to Recommend

8 /10

What differentiates Buffer from other similar products?

Buffer is reliable and accurate. Never had any problem of posts that wasn't published or distributed ahead of its time, like in other platforms.

What is your favorite aspect of this product?

Buffer is easy to implement and even more easy to maintain. Unlike some of its competitors, it looks like it only uses the official APIs to manage each channel. For this reason, you shouldn't expect your accounts being blocked or posts being hidden.

What do you dislike most about this product?

This correctness comes with a price as some functionalities available in other platforms, like Reels scheduling, aren't available. I also had trouble connecting my Instagram business account, that for some reason was read as a personal profile.

What recommendations would you give to someone considering this product?

Try the free plan as well as other tools free plans. There's a lot of competing tools and many of them are equally good, but some can be better for particular people or businesses. Buffer was the better choice for me.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Commodity Features

Maisie W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Great for small budgets

Likeliness to Recommend

7 /10

What differentiates Buffer from other similar products?

Buffer is great if you don't have a large budget. The lower tiers on the plan come with a good amount of features and capabilities for the price. It will be just the basics, but if you are used to being scrappy it's just what you need. And because it doesn't have all the same bells and whistles as some more expensive solutions, the intuitiveness and ease of use can't be matched. Higher budgets though, I would say look at some others, like Sprout Social.

What is your favorite aspect of this product?

Ease of use for sure. Anyone could just log in and figure it out. Can't say the same for some others.

What do you dislike most about this product?

The lack of built-in link tracking. Some of the other solutions automatically add the UTM parameters for each platform, and make it easy to customize them if needed. It's a huge time saver. But maybe Buffer has that now / on a higher plan tier, I'm not sure.

What recommendations would you give to someone considering this product?

All the solutions give you a free trial, I would try multiple before committing to one. And also consider what your top priorities are, because each social media management solution shines in different areas and lacks in others.

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Efficient Service

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Leverages Incumbent Status

Heather T.

  • Role: Consultant
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

I've been using Buffer for years & been very happy

Likeliness to Recommend

10 /10

What differentiates Buffer from other similar products?

I've tried the majority of other social media management and posting products out there, I like the ease of use and the easy interface. I suggest it to many clients and connections when discussion comes up about a favorite product to use.

What is your favorite aspect of this product?

The browser integration button, so if I come across news or articles of interest the ability to put the url right into my publishing queue or post it now without having to seperate login to another platform.

What do you dislike most about this product?

I have rarely had issues with the product, support has always been extremely helpful and quick about any issues or glitches, Every publishing app I've tested has the occasional glitch. Buffer is no different but have had significantly less glitches.

What recommendations would you give to someone considering this product?

I always recommend try out a a few different platforms, use the one you find most cost effective but also the one you find easiest to use and work with. I always recommend Buffer as one to try among a few others as I personally find it meets both of those criteria, but people tend to want to find that out for themselves.

Pros

  • Enables Productivity
  • Caring
  • Saves Time
  • Respectful

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