What is Brandwatch?
Brandwatch (combined with Falcon.io) is a digital consumer intelligence company, allowing users to analyze and utilize conversations from across the web and social media. With official access to Twitter, Reddit, and Tumblr's firehose, plus data coming from 100 million other sites, Brandwatch's historical archive includes over a trillion conversations, with 501 million new ones added every day. The platform then combines queries and AI to help you parse and analyze the data that's useful to you. From there it can be chopped, sliced, and combined to find insights you can put into action.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brandwatch?
Pros
- Saves Time
- Acts with Integrity
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Response Management
Social Asset Management
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Social Post Archival
Campaign Execution
Dashboards and Visualization
Social Moderation and Workflow Management
Sentiment Analysis
Trend Analysis
Contextual Analysis
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Ease of Data Integration
Also Featured in...
Brandwatch Reviews
Viviane L.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2022
Some features missing, no batch integration
Likeliness to Recommend
What differentiates Brandwatch from other similar products?
Falcon allows to both publish and engage with customers and visitors of Facebook, Youtub and LinkedIn for our business. Some features available for posting : caroussels, link posts, text posts Some dasboards that can be customized, arrived in 2020. Great client support.
What is your favorite aspect of this product?
Notifications when a comment arrived and needs to be answered dashboards are really interesting
What do you dislike most about this product?
Some features not available : not able to post carroussels on LinkedIn, cannot post square visuels on LinkedIn even for dark posts, this is crazy. For those we need to get to LK directly to post them. Not intuitive as far as creation of carroussels It would be good to have some workflow possible with other softwares for instance visual creation Realy need some batch integration the same we can do on Hubspot when integrating an Excel file and the whole month is there, pubished in a few clics cannot post on multiple networks the same content
What recommendations would you give to someone considering this product?
Consider other options too Falcon.io is convenient but some features are really missing, and if you want to be very effective this is not the ideal tool.
Pros
- Trustworthy
- Efficient Service
- Caring
- Respectful
Cons
- Slower Product Innovation
- Charges for Enhancements
- Inhibits Innovation
Katy E.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2022
Great customer service. More features than I need
Likeliness to Recommend
What differentiates Brandwatch from other similar products?
Way more features than other products I've used. Customer service is top notch - and they are always willing to listen to users about what we'd like to see improved or new features - and they actually implement them!
What is your favorite aspect of this product?
The ability to schedule and post to all of the social media platforms I need. The feature which allows me to share a link to content with outside users to preview.
What do you dislike most about this product?
There seems to be connection issues with platforms fairly often - but it usually is an issue on the platform's end. I wish there was a better notification system.
What recommendations would you give to someone considering this product?
Start with the module you really need - but don't be afraid to get your hands dirty in exploring all of the modules and services offered. Also take advantage of the trainings and support!
Pros
- Caring
- Respectful
- Includes Product Enhancements
- Security Protects
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2021
Great support for a very complete product
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Respectful
