What is Box?
Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceBox Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Box.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Box?
Pros
- Caring
- Reliable
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Team Collaboration
Drag and Drop User Interface
3rd-Party Integrations
Access Control and Rights Management
Real-Time Synchronization
Enterprise Grade Security Controls
Data Loss Prevention
Large File Optimization
Electronic Signatures
Cognitive Content Services
Audit Trail
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Box Reviews
Rashpal S.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Jan 2024
Try with caution and dollars at the ready
Likeliness to Recommend
What differentiates Box from other similar products?
This is a tier 1 product well established secure and seen as trustworthy in the industry. The ease of use to collaborate in and outside the organization is mature and evident in all use cases.
What is your favorite aspect of this product?
I love the collaboration for external use. I am confident that it is secure and the audit trails are robust.
What do you dislike most about this product?
Definitely the cost, this is an expensive productive. Renewal is always interesting the pricing has always crept up with little innovation and product roadmap.
What recommendations would you give to someone considering this product?
I would consider all the alternatives on the market. Make sure your objectives are all met with your selection and get that from across the business before you venture and purchase this product.
Pros
- Saves Time
- Continually Improving Product
- Reliable
- Effective Service
Ardi S.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Jan 2024
Box Cloud Content Management: Boost Productivity
Likeliness to Recommend
What differentiates Box from other similar products?
Its robust set of content tools is optimized for digital asset-heavy use cases like marketing. Teams can seamlessly manage campaigns in one place with features such as customizable metadata, an image editor, annotations, watermarking, and real-time collaboration. Previewing over 125 file types eliminates surprises or inconsistencies when sharing materials externally.
What is your favorite aspect of this product?
Security is paramount when sharing sensitive files with multiple internal and external stakeholders. Box is the industry leader in encryption, access permissions, and external collaborator controls. It tracks actions and monitors content to prevent data leaks. We store all our campaign assets and client deliverables on the Box platform, giving us peace of mind.
What do you dislike most about this product?
While Box meets most requirements, deeper integration with tools like email marketing, CRMs, or workflows could be useful. Storage limits may also pose challenges for larger marketing assets, such as videos. Expanding automation for processes such as digital asset review and approval is a growing area for Box.
What recommendations would you give to someone considering this product?
Box provides robust content tools for modern marketing teams like ours, who are constantly creating and sharing content across channels and stakeholders. Its security, smooth collaboration features, and content management capabilities have made us far more productive with lower risk. Box has become the reliable, automated hub powering our content-driven campaigns. I highly recommend it for any organization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tami K.
- Role: C-Level
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2024
Office at Fingertips
Likeliness to Recommend
What differentiates Box from other similar products?
Ease of cloud collaboration control
What is your favorite aspect of this product?
Tightened data security
What do you dislike most about this product?
No singe dislikes for this tool
What recommendations would you give to someone considering this product?
To manage documents effectively use this tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
